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- Tasks: Negotiate payment arrangements and manage customer accounts in a dynamic field-based role.
- Company: Major housing association in England with a strong community focus.
- Benefits: Generous holiday, pension schemes, and a mix of home and office working.
- Why this job: Make a real difference in people's lives while developing your career in housing.
- Qualifications: Experience in income management and excellent customer service skills required.
- Other info: Flexible working environment with opportunities for professional growth.
The predicted salary is between 30000 - 42000 £ per year.
A major housing association in England is seeking an Income Officer for the Customer Accounts team. This permanent role covers the Basingstoke area with a mix of home and office working.
Responsibilities include:
- Negotiating payment arrangements
- Managing customer accounts
- Engaging with external agencies
The ideal candidate has:
- Experience in income management
- Excellent customer service skills
- Knowledge of welfare benefits
Great benefits offered including generous holiday and pension schemes.
Rent & Welfare Advisor (Housing) – Field-Based in Thatcham employer: Sovereign Network Group
Contact Detail:
Sovereign Network Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rent & Welfare Advisor (Housing) – Field-Based in Thatcham
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work in income management or welfare benefits. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and income management. We recommend role-playing with a friend or using online resources to boost your confidence and polish your answers.
✨Tip Number 3
Showcase your skills! When you get the chance to meet potential employers, bring along examples of how you've successfully managed customer accounts or negotiated payment arrangements. Real-life stories make you memorable!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive roles listed that you won’t find anywhere else.
We think you need these skills to ace Rent & Welfare Advisor (Housing) – Field-Based in Thatcham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in income management and customer service. We want to see how your skills match the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background makes you the perfect fit for our team. Keep it engaging and personal.
Showcase Your Knowledge of Welfare Benefits: Since this role involves engaging with external agencies, it’s crucial to demonstrate your understanding of welfare benefits. We love candidates who can bring that knowledge to the table!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Sovereign Network Group
✨Know Your Stuff
Make sure you brush up on your knowledge of income management and welfare benefits. Familiarise yourself with the specific challenges faced by customers in the Basingstoke area, as this will show that you're not just knowledgeable but also genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully managed customer accounts or resolved conflicts. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easy for the interviewer to see how you handle real-life scenarios.
✨Engage with External Agencies
Since the role involves liaising with external agencies, think about any previous experiences you've had in this area. Be ready to discuss how you’ve built relationships and negotiated effectively, as this will highlight your ability to work collaboratively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face, or how success is measured in the role. This shows your enthusiasm and helps you determine if the company culture aligns with your values.
