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- Tasks: Manage housing services and build community relationships across Oxfordshire.
- Company: Join a growing team dedicated to community-focused housing solutions.
- Benefits: Flexible working, travel opportunities, and a supportive team environment.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Experience in housing management and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
We're growing in the Oxfordshire area and we're excited to be recruiting for a new Housing Officer role to join our existing team of Housing, ASB and Scheme officers. Based from our Greenham Office 1 day a week, with extensive travel across the Oxfordshire area. You'll manage your own diary with a mix of working from home, office and out with our customers, colleagues and partner agencies.
The Role:
As a Housing Officer, you'll be visible and proactive within your community, working directly with residents, colleagues, and partners to deliver customer-focused services. You'll play a key role in tenancy, lease, and neighbourhood management, ensuring that our services are safe, compliant, and responsive.
What you'll be doing:
- Delivering excellent tenancy, leasehold, and neighbourhood management services across your locality
- Acting as a trusted point of contact for customers
- Building relationships with local authorities, community groups, and partner agencies
- Using data insights to improve services and ensure compliance with legislation and regulations
- Supporting neighbourhood improvements and shaping services based on the voice of our customers
- Maintaining accurate customer records and ensuring data is used responsibly
- Promoting SNG's values and culture of collaboration, safety, and inclusion
What we're looking for:
- Experience delivering tenancy, lease, or neighbourhood management services
- Strong communication and relationship-building skills, with the ability to influence and resolve complex issues
- A collaborative approach, working across teams and with external stakeholders
- Good knowledge of landlord services and the ability to apply this in practice
- A customer-first mindset, with a track record of achieving positive outcomes
- Confidence using digital tools to support service delivery
- A full driving licence and access to your own vehicle
Locality Officer in Thatcham employer: Sovereign Network Group
Contact Detail:
Sovereign Network Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Locality Officer in Thatcham
✨Tip Number 1
Get to know the community you're applying to serve! Spend some time researching local issues and initiatives in Oxfordshire. This will not only help you understand the role better but also give you great talking points during interviews.
✨Tip Number 2
Network like a pro! Reach out to current or former Housing Officers on LinkedIn or at local events. They can provide insider tips and might even put in a good word for you. Plus, it shows your commitment to the role!
✨Tip Number 3
Prepare for situational questions! Think about how you would handle specific challenges in tenancy or neighbourhood management. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your problem-solving skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and engaged with our organisation.
We think you need these skills to ace Locality Officer in Thatcham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience in tenancy, lease, and neighbourhood management. We want to see how your skills align with the role of a Housing Officer, so don’t hold back on showcasing relevant examples!
Show Off Your Communication Skills: Since strong communication is key for this role, use your written application to demonstrate your ability to build relationships. Share specific instances where you’ve successfully influenced or resolved complex issues – we love a good story!
Highlight Your Customer-First Mindset: We’re all about putting customers first, so make sure to include examples of how you’ve achieved positive outcomes for residents in your previous roles. This will show us that you truly understand the importance of customer-focused services.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be set!
How to prepare for a job interview at Sovereign Network Group
✨Know Your Community
Familiarise yourself with the Oxfordshire area and its community dynamics. Research local authorities, community groups, and any recent developments that may impact housing services. This will show your commitment to being a proactive Housing Officer.
✨Showcase Your Communication Skills
Prepare examples of how you've successfully built relationships and resolved complex issues in previous roles. Be ready to discuss specific situations where your strong communication skills made a difference, as this is crucial for the role.
✨Demonstrate Your Customer-First Mindset
Think of instances where you’ve gone above and beyond for customers. Highlight your ability to listen to their needs and adapt services accordingly. This will resonate well with the interviewers looking for a candidate who prioritises customer satisfaction.
✨Be Tech-Savvy
Brush up on your digital skills and be prepared to discuss how you’ve used technology to enhance service delivery. Whether it’s managing data or using digital tools for communication, showing confidence in this area will set you apart.