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For Companies At a Glance
- Tasks: Negotiate payment arrangements and provide money advice to customers.
- Company: Join SNG, a leading housing association making a difference in communities.
- Benefits: Enjoy 25 days holiday, wellbeing days, and a generous pension scheme.
- Why this job: Make a real impact by helping people manage their finances and secure their homes.
- Qualifications: Experience in income management or debt recovery is essential.
- Other info: Flexible working options and a supportive, purpose-driven culture await you.
The predicted salary is between 28800 - 43200 £ per year.
SNG (Sovereign Network Group) is one of the largest housing associations in England. We provide over 85,000 homes and invest in communities across the South, West and East of England, including London, as well as building thousands of new affordable homes every year. We have an opportunity for an Income Officer to join our Customer Accounts team. This role covers the Basingstoke area, and your office base will be our Greenham Hub. This is a Permanent role, with a mix of home, onsite, and office working, so a full UK Driver's License and your own transport is essential.
The Role
As an Income Officer you'll carry out a range of tasks including negotiating payment arrangements with customers, providing welfare benefit and money advice, and preparing applications for court. You'll be on standby to visit customers in their home as well as occasionally attending court hearings.
Your responsibilities will include:
- Delivering a comprehensive rent & service charge collection service across the region
- Monitoring customer accounts for all tenures
- Managing end-to-end processes
- Engaging with external agencies including local authorities when needed
- Managing evictions
To be successful in this role you'll need:
- Experience in income management or debt recovery/collection
- Knowledge and experience of either social housing, home ownership or the private rented sector
- Excellent customer service skills
- A working knowledge of welfare benefits
- To be a self-starter with a proactive approach and possess the ability to work without close supervision
- To have effective decision-making skills, a diplomatic and confidential approach and the ability to prioritise a busy workload.
A DBS check will also be undertaken for the successful candidate.
Why Join Us?
At SNG, you'll be part of a purpose-driven organisation that values fairness, inclusion, and supporting the wellbeing and development of our people. Great benefits including:
- 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
- Option to buy or sell holiday as part of our flexible benefits package
- 3 extra paid Wellbeing days and 2 paid volunteering days
- Generous matched pension scheme up to 12% and Life cover at 4x salary
- Enhanced maternity/adoption pay
- Enhanced paternity pay – 6 weeks full pay (after 26 weeks' service)
- Options for private medical insurance, dental insurance and critical illness cover
- Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service.
If this sounds like the opportunity you're looking for, we'd love to hear from you.
Income Officer in Thatcham employer: Sovereign Network Group
Contact Detail:
Sovereign Network Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Officer in Thatcham
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work at SNG. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of welfare benefits and income management. We want to see that you’re not just passionate but also knowledgeable about the field.
✨Tip Number 3
Show off your customer service skills during the interview. Share examples of how you've handled tough situations with customers in the past. It’s all about demonstrating your ability to connect and resolve issues.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at SNG.
We think you need these skills to ace Income Officer in Thatcham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Income Officer role. Highlight your experience in income management or debt recovery, and don’t forget to showcase your customer service skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about working with SNG and how your skills align with our mission. Be genuine and let your personality come through – we love that!
Showcase Relevant Experience: When filling out your application, make sure to include specific examples of your past work that relate to the responsibilities of the Income Officer. Whether it's negotiating payment arrangements or engaging with external agencies, we want to know what you've done!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s straightforward and ensures your application gets to the right people. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Sovereign Network Group
✨Know Your Stuff
Make sure you brush up on your knowledge of income management and debt recovery. Familiarise yourself with the specifics of social housing and welfare benefits, as these will likely come up during the interview. Being able to discuss relevant experiences will show that you're prepared and knowledgeable.
✨Showcase Your Customer Service Skills
As an Income Officer, excellent customer service is key. Think of examples from your past roles where you've successfully engaged with customers, resolved issues, or provided support. Be ready to share these stories to demonstrate your ability to handle challenging situations with diplomacy and care.
✨Be Proactive and Self-Motivated
This role requires a self-starter attitude. Prepare to discuss how you've taken initiative in previous jobs, especially when working independently. Highlight any experiences where you managed your workload effectively without close supervision, as this will resonate well with the interviewers.
✨Prepare for Scenario Questions
Expect questions that put you in real-life scenarios related to income collection and customer interactions. Practice how you would negotiate payment arrangements or handle difficult conversations. This will help you articulate your thought process and decision-making skills during the interview.
