Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Negotiate payment arrangements and provide welfare advice to customers.
- Company: Join a supportive team at SNG, focused on customer accounts.
- Benefits: Flexible hybrid working, competitive salary, and opportunities for personal growth.
- Other info: Full UK Drivers License and own transport required for customer visits.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in income management or debt recovery is essential.
The predicted salary is between 30000 - 40000 £ per year.
We have an opportunity for an Income Officer to join our Customer Accounts team at SNG. This role will cover the Newbury and Reading area, you'll be based from our Greenham Hub. This is a Permanent role, with a mix of working at home, with our customers and in the office. You'll need a full UK Drivers License and your own transport is essential.
The Role: As an Income Officer you'll carry out a range of tasks including negotiating payment arrangements with customers, providing welfare benefit and money advice and preparing applications for court. You'll be on standby to visit customers in their home as well as occasionally attending court hearings.
Your responsibilities will include:
- Delivering a comprehensive rent & service charge collection service across the region
- Monitoring customer accounts for all tenures
- Managing end to end processes
- Engaging with external agencies including local authorities when needed
- Managing evictions
To be successful in this role you'll need:
- Experience in income management or debt recovery/collection
- Knowledge and experience of either social housing, home ownership or the private rented sector
- Excellent customer service skills
- A working knowledge of welfare benefits
- To be a self-starter with a proactive approach and possess the ability to work without close supervision
- To have effective decision-making skills, a diplomatic and confidential approach and the ability to prioritise a busy workload.
You'll be visiting our customers so a full UK Drivers License and access to your own car is essential.
Hybrid Officer in Thatcham employer: Sovereign Network Group
Contact Detail:
Sovereign Network Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Officer in Thatcham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to income management and customer service. We recommend role-playing with a friend or using online resources to get comfortable with your responses.
✨Tip Number 3
Showcase your skills! When you get the chance to meet potential employers, whether in person or virtually, make sure to highlight your experience in debt recovery and your knowledge of welfare benefits. This is your time to shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Hybrid Officer in Thatcham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Income Officer role. Highlight your experience in income management or debt recovery, and don’t forget to showcase your excellent customer service skills. We want to see how you fit into our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your proactive approach and any relevant experience with social housing or welfare benefits. We love a good story!
Showcase Your Skills: In your application, be sure to highlight your decision-making skills and ability to manage a busy workload. We’re looking for self-starters who can work independently, so let us know how you’ve done this in the past!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Sovereign Network Group
✨Know Your Stuff
Make sure you brush up on your knowledge of income management and debt recovery. Familiarise yourself with the social housing sector and welfare benefits, as these will be key topics during your interview.
✨Showcase Your Customer Service Skills
Prepare examples that highlight your excellent customer service skills. Think about times when you've successfully engaged with customers or resolved issues, as this will demonstrate your ability to handle the responsibilities of an Income Officer.
✨Be Ready for Real-Life Scenarios
Expect situational questions that may involve negotiating payment arrangements or managing evictions. Practise how you would approach these scenarios, showing your decision-making skills and diplomatic approach.
✨Demonstrate Your Proactivity
Since the role requires a self-starter attitude, come prepared with examples of how you've taken initiative in previous roles. This could include managing your workload effectively or engaging with external agencies to resolve issues.