At a Glance
- Tasks: Support former tenants in setting up sustainable repayment plans and manage your own caseload.
- Company: Join Sovereign Network Group, a company passionate about inclusion and employee wellbeing.
- Benefits: Enjoy 25 days holiday, flexible benefits, and a generous pension scheme.
- Other info: Hybrid working model with opportunities for personal and professional growth.
- Why this job: Make a real impact by helping customers navigate challenging financial situations.
- Qualifications: Experience in income recovery and strong communication skills are essential.
The predicted salary is between 28000 - 32000 £ per year.
We’re excited to offer a fantastic opportunity for a Former Tenant Arrears Officer to join our team on a permanent basis.
In this role, you’ll play a key part in supporting former tenants to set up realistic, sustainable repayment plans. You’ll take ownership of your caseload, working proactively to understand each customer’s circumstances and ensure they receive consistent support that helps maximise income. You’ll handle referrals to Debt Collection Agencies, process write‑offs, credits and deceased accounts in line with policy, and escalate cases that need legal or specialist attention. Your work will directly contribute to positive outcomes for both customers and the organisation.
Our hybrid working model gives you the best of both worlds—collaboration with your team and the independence to manage your workload. You may occasionally travel to other offices, helping you stay connected across the wider service. You’ll also have the chance to shape how we work, contributing ideas and helping drive improvements that make our service even better.
You’ll ideally bring experience in income recovery and a solid understanding of welfare benefits such as Housing Benefit, Universal Credit and wider welfare reform. Knowledge of the Housing Act and related legislation would be a real advantage. You’re confident managing casework, keeping accurate financial and case records, and ensuring everything you do meets compliance standards.
Your communication and customer service skills will set you apart—you’ll be supporting customers through challenging situations and working closely with internal and external stakeholders. You’ll be comfortable navigating multiple systems, have strong IT skills, and enjoy working independently as well as part of a team. You need to be adaptable, open to change, and ready to make a meaningful impact.
We have some great benefits at SNG, including:
- 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
- Chance to buy or sell holiday as part of our flexible benefits package
- 3 additional wellbeing days and 2 paid volunteering days
- Generous matched pension scheme up to 12% and Life cover at 4x salary
- Enhanced maternity/paternity/adoption pay
- Options for private medical insurance, dental insurance and critical illness cover
- Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service
At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Please note a Basic DBS check will be undertaken for the successful candidate.
Former Tenants Arrears Officer in Thatcham employer: Sovereign Network Group
At Sovereign Network Group, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work environment for our Former Tenants Arrears Officer role. With a hybrid working model, generous benefits including 25 days holiday plus bank holidays, and a strong commitment to employee wellbeing and development, we empower our team members to thrive both personally and professionally. Join us to make a meaningful impact while enjoying opportunities for growth and collaboration across our dynamic organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Former Tenants Arrears Officer in Thatcham
✨Tip Number 1
Network like a pro! Reach out to former colleagues, friends, or even acquaintances in the industry. You never know who might have a lead on a job or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how your experience aligns with what they’re looking for. This will help you stand out as a candidate who truly gets it.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s your turn in the hot seat.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll be one step closer to joining our amazing team at SNG!
We think you need these skills to ace Former Tenants Arrears Officer in Thatcham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Former Tenants Arrears Officer role. Highlight your experience in income recovery and knowledge of welfare benefits, as these are key aspects of the job.
Showcase Your Skills:Don’t forget to emphasise your communication and customer service skills. We want to see how you’ve supported customers in challenging situations and how you’ve worked with different stakeholders.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences.
Apply Through Our Website:We encourage you to apply directly through our careers site. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Sovereign Network Group
✨Know Your Stuff
Make sure you brush up on your knowledge of income recovery and welfare benefits like Housing Benefit and Universal Credit. Being able to discuss these topics confidently will show that you're well-prepared and understand the role inside out.
✨Showcase Your Communication Skills
Since you'll be supporting customers through tough situations, practice how you articulate your thoughts. Use examples from your past experiences where you've successfully communicated with clients or stakeholders to resolve issues.
✨Demonstrate Your Problem-Solving Abilities
Think of specific instances where you've had to manage a caseload or handle complex cases. Be ready to explain how you approached these challenges and what strategies you used to achieve positive outcomes.
✨Be Ready to Discuss Compliance
Familiarise yourself with compliance standards relevant to the role. Prepare to discuss how you ensure accuracy in financial records and case management, as this will be crucial for the position.
