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- Tasks: Negotiate payment arrangements and provide welfare advice to customers.
- Company: Join a supportive team at SNG, focused on customer accounts.
- Benefits: Flexible working options, competitive salary, and career development opportunities.
- Other info: Full UK Drivers License and own transport required for home visits.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in income management or debt collection is essential.
The predicted salary is between 30000 - 40000 £ per year.
We have an opportunity for an Income Officer to join our Customer Accounts team at SNG. This role will cover the Newbury and Reading area, you'll be based from our Greenham Hub. This is a Permanent role, with a mix of working at home, with our customers and in the office. You'll need a full UK Drivers License and your own transport is essential.
The Role: As an Income Officer you'll carry out a range of tasks including negotiating payment arrangements with customers, providing welfare benefit and money advice and preparing applications for court. You'll be on standby to visit customers in their home as well as occasionally attending court hearings.
Your responsibilities will include:
- Delivering a comprehensive rent & service charge collection service across the region
- Monitoring customer accounts for all tenures
- Managing end to end processes
- Engaging with external agencies including local authorities when needed
- Managing evictions
To be successful in this role you'll need:
- Experience in income management or debt recovery/collection
- Knowledge and experience of either social housing, home ownership or the private rented sector
- Excellent customer service skills
- A working knowledge of welfare benefits
- To be a self-starter with a proactive approach and possess the ability to work without close supervision
- To have effective decision-making skills, a diplomatic and confidential approach and the ability to prioritise a busy workload.
You'll be visiting our customers so a full UK Drivers License and access to your own car is essential.
Dispute Resolution Officer (Permanent) in Thatcham employer: Sovereign Network Group
Contact Detail:
Sovereign Network Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dispute Resolution Officer (Permanent) in Thatcham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to income management and customer service. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Bring examples of your past experiences in debt recovery or customer service to the interview. We want to see how you've handled tough situations and what makes you the best fit for the Income Officer role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our company.
We think you need these skills to ace Dispute Resolution Officer (Permanent) in Thatcham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Income Officer role. Highlight your experience in income management or debt recovery, and don’t forget to showcase your excellent customer service skills. We want to see how you fit into our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your knowledge of welfare benefits and your proactive approach. We love seeing genuine enthusiasm for the position!
Showcase Relevant Experience: When filling out your application, be sure to include specific examples of your past work that relate to the responsibilities of the Income Officer. Whether it’s managing accounts or engaging with external agencies, we want to know what you’ve done!
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Sovereign Network Group
✨Know Your Stuff
Make sure you brush up on your knowledge of income management and debt recovery. Familiarise yourself with the social housing sector and welfare benefits, as these will be key topics during your interview.
✨Showcase Your Customer Service Skills
Prepare examples that highlight your excellent customer service skills. Think about times when you've successfully negotiated or resolved issues for customers, as this will demonstrate your ability to handle sensitive situations.
✨Be Ready for Real-Life Scenarios
Expect situational questions that assess your decision-making and prioritisation skills. Practice how you would handle specific scenarios, like managing evictions or engaging with external agencies, to show you're proactive and capable.
✨Demonstrate Your Independence
Since the role requires a self-starter attitude, be prepared to discuss how you've successfully worked independently in the past. Share examples of how you've managed your workload without close supervision to prove you're the right fit.