Salary:
£32,000.00 - £37,000.00 Per year
We're looking for an experienced Resident Liaison Officer (RLO) for this 12 month Fixed Term Contract to support a complex programme of building safety remediation works, including EWS1 compliance. You'll act as the key point of contact between residents, contractors, and internal teams, ensuring clear communication, resident welfare, and a positive customer experience throughout the works.
This is a largely autonomous role requiring strong judgement, excellent communication skills, and the ability to manage sensitive situations confidently.
Key responsibilities
- Act as the main liaison between residents, contractors, and stakeholders
- Deliver resident engagement plans, meetings, drop-ins, and home visits
- Produce clear resident communications (letters, newsletters, updates, bulletins)
- Support building safety compliance and escalate safety concerns
- Mediate disputes and support Stage 1 complaint responses
- Support resident decants, including needs assessments and compensation
- Coordinate contractor access and monitor performance
- Work flexibly, including occasional evenings, weekends, and out-of-hours responses
About you
Essential:
- Proven experience in resident or stakeholder engagement
- Strong communication and conflict-resolution skills
- Ability to work independently with minimal supervision
- Good IT skills, including Microsoft Office
- Flexible approach to working hours
- Enhanced DBS check required
Desirable:
- Housing or social housing experience
- Decant or resident relocation experience
- Contractor or service-contract management experience
- Full UK driving licence and access to a vehicle
We have some great benefits at SNG, including:
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25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
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Chance to buy or sell holiday as part of our flexible benefits package
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3 additional wellbeing days and 2 paid volunteering days
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Generous matched pension scheme up to 12% and Life cover at 4x salary
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Enhanced maternity/paternity/adoption pay
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Options for private medical insurance, dental insurance and critical illness cover
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Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service
At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.
Please note a Basic DBS check will be undertaken for the successful candidate.
Resident Liaison Officer - FTC employer: Sovereign Network Group
At Sovereign Network Group, we pride ourselves on being an excellent employer, offering a supportive work culture where your health and safety is paramount. With competitive salaries, generous benefits including 25 days holiday plus bank holidays, and opportunities for personal growth, you will find meaningful work that truly makes a difference in the community. Join our dedicated team in Wiltshire and enjoy the unique advantage of a company van and fuel card, ensuring you can focus on delivering quality homes without financial worry.
