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For Companies At a Glance
- Tasks: Resolve complex housing queries and support customers through various channels.
- Company: Join Sovereign Network Group, a leader in affordable housing.
- Benefits: Enjoy 25 days holiday, wellbeing days, and a generous pension scheme.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in housing management and strong customer service skills required.
- Other info: Flexible working environment with opportunities for career growth.
The predicted salary is between 32000 - 37000 £ per year.
We have an opportunity for a Housing Specialist to join our Customer Services Management Centre Team in our Newbury office. This is a full time fixed term role until April 2027 where you'll be working from home and in the office at least two days a week. The starting salary is £32,000 - £37,000 depending on experience.
Responsibilities
At Sovereign we shape our service around our customers making sure we deliver right first time. Our Housing Specialists take ownership of our more complex housing queries, investigating the issues for our customers and collaborating with colleagues to reach the best outcome. As a Housing Specialist, you will use your housing knowledge and customer service skills to resolve a range of tenancy management queries including safeguarding, anti-social behaviour and tenancy breaches. You'll be supporting our customers by telephone, email and our digital channels, actively engaging with them to understand their issue and resolving it in a timely and appropriate way.
What you'll need
- Previous experience of delivering a range of housing management services
- The ability to self-motivate and be highly organised
- Experience of working collaboratively with internal and external stakeholders
- The ability to use multiple computer systems
- Previous experience of working with customers in a busy environment
- The ability to problem solve and recognise when there's a risk
What we can offer you
As a member of the Customer Services Team you will be part of a collaborative, motivated and dynamic working environment. We invest in our people, and you will be able to develop your skills and be part of something that makes a real difference to people's lives. This role can give you the opportunity for a career within a successful and diverse organisation. Some of our benefits include:
- 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
- Chance to buy or sell holiday as part of our flexible benefits package
- 3 additional Wellbeing days and 2 paid volunteering days
- Generous matched pension scheme up to 12% and Life cover at 4x salary
- Enhanced maternity/adoption pay
- Enhanced paternity pay - 6 weeks full pay (after 26 weeks' service)
- Options for private medical insurance, dental insurance and critical illness cover
- Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP services
About us
At SNG (Sovereign Network Group) we provide over 85,000 homes and invest in communities across London and the South of England. Our purpose is to provide good affordable homes in thriving communities that people love for generations. We invest for the long term, in individual homes, our customers and work with partners to make a lasting difference to our neighbourhoods. Sovereign Network Group's financial strength will enable us to meet housing needs, regenerate places and build on the existing strengths in our communities. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.
Customer Specialist - Housing Team in Newbury employer: Sovereign Network Group
Contact Detail:
Sovereign Network Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Specialist - Housing Team in Newbury
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Sovereign. Understand their values and mission, especially around customer service and community impact. This will help you tailor your responses and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to housing management and customer service. Think about your past experiences and how they relate to the role. We recommend doing mock interviews with friends or family to build your confidence.
✨Tip Number 3
Show off your problem-solving skills! During the interview, be ready to discuss specific examples where you've tackled complex issues in housing or customer service. Highlight how you collaborated with others to find solutions – teamwork is key!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’d be a fantastic fit for the Housing Specialist position.
We think you need these skills to ace Customer Specialist - Housing Team in Newbury
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Housing Specialist role. Highlight your previous experience in housing management and customer service, as this will show us that you understand what we're looking for.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled complex issues in the past. We want to see how you approach challenges and find solutions, especially in a busy environment like ours.
Be Yourself: We value authenticity, so don’t be afraid to let your personality shine through in your application. Share your passion for helping others and how you can contribute to our mission at Sovereign.
Apply Through Our Website: For the best chance of success, make sure to submit your application through our careers site. This way, we can easily track your application and get back to you quickly!
How to prepare for a job interview at Sovereign Network Group
✨Know Your Housing Stuff
Make sure you brush up on your housing management knowledge before the interview. Familiarise yourself with common tenancy issues like anti-social behaviour and safeguarding, as these are key areas for the role. Being able to discuss these topics confidently will show that you're serious about the position.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you've successfully resolved customer queries. Think about times when you went above and beyond to help someone. This will demonstrate your ability to engage with customers effectively, which is crucial for a Housing Specialist.
✨Be Organised and Self-Motivated
Since this role involves working both from home and in the office, it's important to showcase your organisational skills. Have a plan for how you'll manage your time and tasks. You might even want to mention any tools or methods you use to stay organised and motivated.
✨Collaborate Like a Pro
Highlight your experience working with different stakeholders. Be ready to discuss how you've collaborated with colleagues or external partners to solve complex issues. This will show that you can work well in a team and are capable of handling the collaborative nature of the role.