At a Glance
- Tasks: Manage a diverse caseload while resolving housing challenges and ensuring community safety.
- Company: Join SNG, a dynamic organisation providing affordable homes and investing in thriving communities.
- Benefits: Enjoy flexible working, generous holiday, a £450 benefits pot, and wellbeing discounts.
- Other info: Interviews start on 28th July; DBS check will be conducted for successful candidates.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and experience in customer service are essential; driving licence required.
Looking for an opportunity to join a friendly team and use your skills as a Housing Officer?
Considering making an application for this job Check all the details in this job description, and then click on Apply.
We are looking for new colleagues to join our Housing team in London and Hertfordshire, to make sure our customers receive a professional and high quality service.
In this busy role you'll use your knowledge and skills to resolve a range of housing management challenges including anti-social behaviour, housing and neighbourhood issues, contract related breaches or changes, fraud and safeguarding.
You'll manage your own caseload and build effective working relationships with external agencies.
As a Housing Officer at SNG you'll make a big difference to people's lives within an experienced, supportive and supported team.
What you'll need:
- The ability to proactively manage a complex caseload
- Strong communication skills with previous experience of working with customers in a demanding environment.
- Experience in providing an Excellent customer service, contributing to us achieving a 90% customer satisfaction rate
- Previous experience, or a knowledge of delivering housing management services
- Experience of using computer systems, for example Microsoft Office
- The ability to establish, develop and maintain effective working relationships with all work colleagues, contractors and partnering agencies
What you need to know:
- You will be joining our team in London based in the Wembley office xiskglj
- You'll be covering our properties in West London, East London, Central London and Hertfordshire
- The role is permanent, and you'll be working full time (37 hours a week)
- As you will out be visiting our customers you'll need a full UK driving licence and a car
If you are a looking for a demanding and interesting new role where you'll work collaboratively to make a real difference to our communities, we would like to hear from you.
Locality Officer employer: Sovereign Network Group
Sovereign Network Group offers an exceptional working environment for a Locality Officer in Oxfordshire, where you can enjoy a blend of flexible working arrangements and a supportive team culture. With a strong commitment to employee development, generous benefits including a £450 yearly flexible benefit pot, and a focus on making a positive impact in the community, this role provides a meaningful opportunity to contribute to thriving neighbourhoods while advancing your career in a diverse organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Locality Officer
✨Tip Number 1
Familiarise yourself with the specific housing management challenges mentioned in the job description, such as anti-social behaviour and safeguarding. This knowledge will help you demonstrate your understanding of the role during interviews.
✨Tip Number 2
Network with current or former Housing Officers to gain insights into their experiences and the skills they found most valuable. This can provide you with practical examples to discuss in your interview.
✨Tip Number 3
Prepare to showcase your communication skills by thinking of specific instances where you've successfully resolved customer issues in a demanding environment. This will highlight your ability to manage complex caseloads effectively.
✨Tip Number 4
Research SNG's commitment to equality, diversity, and inclusion. Being able to articulate how you align with these values can set you apart as a candidate who fits well within the company culture.
We think you need these skills to ace Locality Officer
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to understand the responsibilities and requirements of a Housing Officer. Tailor your application to highlight how your skills and experiences align with these expectations.
Highlight Relevant Experience:In your CV and cover letter, emphasise any previous experience in housing management or customer service. Use specific examples to demonstrate your ability to handle complex caseloads and resolve issues effectively.
Showcase Communication Skills:Since strong communication is key for this role, provide examples of how you've successfully interacted with customers in demanding situations. This could include resolving conflicts or providing excellent service.
Proofread Your Application:Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at Sovereign Network Group
✨Showcase Your Customer Service Skills
As a Housing Officer, strong communication and customer service skills are crucial. Prepare examples from your past experiences where you successfully resolved customer issues or improved satisfaction. This will demonstrate your ability to handle demanding situations effectively.
✨Demonstrate Your Knowledge of Housing Management
Familiarise yourself with common housing management challenges such as anti-social behaviour and contract breaches. Be ready to discuss how your previous experience or knowledge can help address these issues in the role.
✨Highlight Your Organisational Skills
Since you'll be managing a complex caseload, it's important to convey your organisational abilities. Discuss how you prioritise tasks and manage your time effectively, especially when balancing projects and customer visits.
✨Prepare Questions About the Role
Interviews are a two-way street. Prepare thoughtful questions about the team dynamics, the challenges faced by the Localities Team, and how success is measured in this role. This shows your genuine interest and helps you assess if the position is right for you.
