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For Companies At a Glance
- Tasks: Manage and resolve latent defects while ensuring excellent customer service.
- Company: Join SNG, a dynamic partnership providing affordable homes across London and the South.
- Benefits: Enjoy flexible working, generous holiday, pension matching, and retail vouchers.
- Why this job: Make a real impact in a supportive environment focused on community and quality.
- Qualifications: Strong attention to detail, customer-focused mindset, and knowledge of construction technology required.
- Other info: Disability Confident employer committed to inclusion and diversity.
The predicted salary is between 36000 - 60000 £ per year.
We have a fantastic opportunity as a Latent Defects Manager, within our Built Environment Directorate, on a permanent basis.
You\’ll be based from our office in Bristol . This role will combine office and home working to ensure a positive work/life balance.
About SNG
It\’s an exciting time to be a part of the team as Sovereign have joined forces with Network Homes to form SNG (Sovereign Network Group). Together we provide over 84,000 homes and invest in communities across London and the South of England. Our purpose is to provide good affordable homes in thriving communities that people love for generations.
The Role
This role will be responsible for providing an exceptional customer care service for the investigation and resolution of latent defects raised outside of the DLP.
The Latent Defects Manager will liaise effectively with all internal and external stakeholders to ensure that the correct diagnosis of issues is determined, and a fair outcome is achieved for all parties, maintaining an excellent customer experience throughout.
Assist in the management and resolution of latent defects in accordance with SNG\’s procedures, including – liaising with residents and internal teams, conducting surveys and reporting on findings, liaising with consultants and specialist investigators to identify the problem and agree remedies, liaising with contractors and residents and managing the remedial process to completion.
Responsibilities include
Provide detailed reports providing evidence to pursue developers and/or warranty claims under their contractual obligations, or to support internal teams to devise a programme of remedial works where a claim is not valid
Assist in the review of new schemes\’ designs and specifications and prepare reports, identifying potential quality, design and specification issues.
Provide feedback to internal teams on defect themes and trends, proposing solutions to common concerns to reduce repeat issues, reduce costs and help shape future design and specification
Monitor Contractors and relevant Consultants to ensure that jobs are completed in line with agreed timescales.
Manage internal and external stakeholder needs and expectations to deliver an excellent service.
Assisting residents and colleagues with accurate defect diagnosis, to ensure the appropriate action is taken and the contractual obligations of the development contractors are upheld.
Ensure customer satisfaction, defect and quality targets are met through effective communication with both internal and external stakeholders.
Have an understanding of building warranties, contracts and how they differ between projects to understand and communicate the level of service to be provide
Customer-focused mindset with a passion for delivering exceptional service
Strong attention to detail and commitment to quality
Construction technology and building pathology knowledge with experience of managing different forms of defects/repairs
Able to interpret drawings, specifications and other building contract documentation
Good negotiation skills
Excellent time management and ability to work efficiently and effectively under pressure
Proactive in problem solving
Strong report writing skills, tailored to the end user
Proficient in the use of the Microsoft Office package especially Word, Excel, Outlook etc., Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .
25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
A chance to buy or sell holiday as part of our flexible benefits package
A generous pension scheme matching up to 12%
Life cover as soon as you join us
You will be a part of our Recognition scheme where you can be gifted retail vouchers
At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG.
If you would like the opportunity to make a real impact within our changing and growing organisation, we would love to hear from you!
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Latent Defects Manager employer: Sovereign Network Group
Contact Detail:
Sovereign Network Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Latent Defects Manager
✨Tip Number 1
Familiarise yourself with the specific latent defects that are common in the built environment. Understanding these issues will help you demonstrate your expertise during interviews and discussions with stakeholders.
✨Tip Number 2
Network with professionals in the construction and property management sectors. Attend industry events or join relevant online forums to connect with others who can provide insights or even referrals for the Latent Defects Manager role.
✨Tip Number 3
Prepare to discuss your experience with customer care and stakeholder management. Be ready to share examples of how you've successfully resolved issues and maintained positive relationships in previous roles.
✨Tip Number 4
Research SNG's recent projects and initiatives. Being knowledgeable about their work will not only show your interest but also allow you to tailor your conversation to align with their goals and values during the interview process.
We think you need these skills to ace Latent Defects Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Latent Defects Manager position. Understand the key responsibilities and required skills, such as customer care service, defect management, and report writing.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise your knowledge of construction technology, building pathology, and any previous roles that involved managing defects or repairs.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for delivering exceptional service and your proactive problem-solving abilities. Mention specific examples from your past experiences that demonstrate your fit for the role.
Highlight Relevant Skills: In your application, be sure to highlight your strong attention to detail, negotiation skills, and proficiency in Microsoft Office. These are crucial for the Latent Defects Manager role and will help you stand out to the hiring team.
How to prepare for a job interview at Sovereign Network Group
✨Understand the Role Thoroughly
Before your interview, make sure you have a solid understanding of the Latent Defects Manager role. Familiarise yourself with the responsibilities outlined in the job description, such as managing latent defects and liaising with stakeholders. This will help you answer questions confidently and demonstrate your genuine interest in the position.
✨Prepare for Scenario-Based Questions
Expect to be asked about specific scenarios related to defect management and customer service. Prepare examples from your past experience where you've successfully diagnosed issues or resolved conflicts. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Showcase Your Communication Skills
As a Latent Defects Manager, effective communication is key. Be ready to discuss how you would manage relationships with residents, contractors, and internal teams. Highlight any previous experiences where your communication skills led to successful outcomes, ensuring you convey your customer-focused mindset.
✨Demonstrate Problem-Solving Abilities
The role requires proactive problem-solving skills. Be prepared to discuss how you approach diagnosing defects and proposing solutions. Share examples that illustrate your analytical thinking and ability to work under pressure, as this will show your potential employer that you can handle the challenges of the role.
