At a Glance
- Tasks: Negotiate payment arrangements and provide welfare advice to customers.
- Company: Join a supportive Customer Accounts team in Bristol.
- Benefits: Flexible working hours, competitive salary, and part-time role until June 2027.
- Other info: Great opportunity for career growth and community engagement.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in income management is a plus, but not essential.
The predicted salary is between 19459 - 23108 € per year.
We have an opportunity for an Income Officer to join our Customer Accounts team in Bristol. This is a Part Time role working 22.5 hours per week, on a fixed term basis until June 2027. The starting salary is £19,459 - 23,108 depending on experience. Wednesday is the Teams day in the office, but we can be flexible with your working pattern between our working hours of 8.30am and 5.00pm.
The role: As an Income Officer you'll carry out a range of tasks including negotiating payment arrangements with customers, providing welfare benefit and money advice and preparing applications for court. You'll be on standby to visit customers in their home as well as occasionally attending court hearings.
Your responsibilities will include:
- Delivering a comprehensive rent & service charge collection service across the region
- Monitoring customer accounts for all tenures
- Managing end to end processes
- Engaging with external agencies including local authorities when needed
- Managing evictions
To be successful in this role you'll need:
- Experience in income management or debt recovery/collection is advantageous, but not essential
- Knowledge and experience of either social housing, home ownership or the private rented sector
- Excellent customer service skills
- A working knowledge of welfare benefits
- To be a self-starter with a proactive approach and possess the ability to work without close supervision
- To have effective decision-making skills, a diplomatic and confidential approach and the ability to prioritise a busy workload
As you'll need to travel in this role, having a car and full driving licence is essential. A DBS check will also be undertaken for the successful candidate. Apply today to be considered!
Income Officer (Part Time) employer: Sovereign Network Group
Join our dynamic Customer Accounts team in Bristol as an Income Officer, where we prioritise a supportive work culture and flexible working arrangements to ensure a healthy work-life balance. With opportunities for professional growth and development, you will be part of a dedicated team committed to making a positive impact in the community while enjoying the benefits of a competitive salary and a collaborative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Income Officer (Part Time)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to income management and customer service. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Bring examples of how you've handled difficult situations or provided excellent customer service in the past. This will help you stand out as a self-starter with a proactive approach.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Income Officer (Part Time)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any relevant experience in income management or customer service to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Income Officer role. Share specific examples of how you've handled similar tasks in the past.
Show Off Your Customer Service Skills:Since this role involves engaging with customers, make sure to showcase your excellent customer service skills in your application. We want to see how you can connect with people and resolve issues effectively.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Sovereign Network Group
✨Know Your Stuff
Make sure you understand the role of an Income Officer inside out. Familiarise yourself with income management, debt recovery, and the social housing sector. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Customer Service Skills
Since this role involves a lot of customer interaction, be ready to share examples of how you've provided excellent customer service in the past. Think about specific situations where you’ve helped someone resolve an issue or provided valuable advice.
✨Prepare for Scenario Questions
Expect to be asked how you would handle certain situations, like negotiating payment arrangements or dealing with difficult customers. Practise your responses to these scenarios so you can demonstrate your problem-solving skills and proactive approach.
✨Be Ready to Discuss Your Flexibility
With the part-time nature of the role and the need to visit customers, be prepared to discuss your availability and how you can adapt your working pattern. Highlight your willingness to be flexible and how it aligns with the team's needs.
