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- Tasks: Join our Housing Specialist Team to tackle complex housing queries and make a real difference.
- Company: We're a supportive team in Newbury dedicated to improving lives through effective housing management.
- Benefits: Enjoy flexible working, 25+ days holiday, a generous pension scheme, and wellbeing discounts.
- Why this job: This role offers the chance to solve problems and work collaboratively in a meaningful environment.
- Qualifications: Previous housing management experience and strong problem-solving skills are essential.
- Other info: This is a hybrid role with a starting salary of £32,000 - £35,000.
The predicted salary is between 28000 - 35000 £ per year.
We are looking for a new colleague to join our Housing Specialist Team in Newbury, triaging our often complex housing queries. As the first person in the Housing team to respond to our customers' needs you have the potential to resolve issues quickly and efficiently before they escalate. You'll have the opportunity to really get under the surface and investigate thoroughly. You'll make a big difference to people's lives within an experienced, supportive and supported team.
What you'll need:
- It's essential that you have previous experience of delivering a range of housing management related services including safeguarding, anti-social behaviour and tenancy breaches.
- The ability to work well in a team environment.
- To be happy with a desk based role where you'll be talking to our Customers by phone, email and our digital channels.
- The ability to problem solve and recognise when there's a risk.
- Experience of working collaboratively with both internal and external stakeholders.
- The ability to use multiple computer systems.
What you need to know:
This is a hybrid role where you'll work from the comfort of your own home or our new office in Greenham. The role is permanent, and you'll be working full time. The starting salary is £32,000 - £35,000 depending on your experience. A basic DBS check will be completed if you are successful.
As a part of the SNG team some of your benefits will include:
- £450 yearly flexible benefit pot to use against benefits of your choice.
- Flexible working.
- 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days).
- A chance to buy or sell holiday as part of our flexible benefits package.
- A generous pension scheme matching up to 12%.
- Life cover as soon as you join us.
- You will be a part of our Recognition scheme where you can be gifted retail vouchers.
- A range of wellbeing discounts including Gym Memberships.
- A wide selection of other benefits available.
If you are a housing professional looking for a demanding and interesting new role we would like to hear from you.
Houisng Officer - Customer Services Team employer: Sovereign Network Group
Contact Detail:
Sovereign Network Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Houisng Officer - Customer Services Team
✨Tip Number 1
Familiarise yourself with the key housing management services mentioned in the job description, such as safeguarding and anti-social behaviour. This will not only help you understand the role better but also allow you to demonstrate your knowledge during any discussions with us.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of past experiences where you've successfully resolved complex issues. Being able to articulate these situations will highlight your ability to handle the challenges that come with the role.
✨Tip Number 3
Network with current or former employees in similar roles to gain insights into the team dynamics and expectations. This can provide you with valuable information that you can use to tailor your approach when speaking with us.
✨Tip Number 4
Prepare to discuss your experience with various computer systems, as this is crucial for the role. Be ready to explain how you've used technology to improve customer service or streamline processes in your previous positions.
We think you need these skills to ace Houisng Officer - Customer Services Team
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous experience in housing management services, particularly in areas like safeguarding and anti-social behaviour. Use specific examples to demonstrate your problem-solving skills and ability to work collaboratively.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the impact you can make on customers' lives. Mention your experience with various computer systems and your comfort with desk-based roles, as these are key aspects of the job.
Showcase Communication Skills: Since the role involves communicating with customers via phone, email, and digital channels, emphasise your strong communication skills. Provide examples of how you've effectively resolved customer queries in the past.
Highlight Teamwork Experience: The job requires working well in a team environment, so be sure to include examples of successful collaboration with both internal and external stakeholders. This will show that you can thrive in a supportive team setting.
How to prepare for a job interview at Sovereign Network Group
✨Showcase Your Housing Experience
Make sure to highlight your previous experience in delivering housing management services. Be prepared to discuss specific examples of how you've handled safeguarding, anti-social behaviour, and tenancy breaches.
✨Demonstrate Teamwork Skills
Since the role requires working well in a team environment, share instances where you successfully collaborated with colleagues or stakeholders. This will show that you can contribute positively to the Housing Specialist Team.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving abilities. Think of situations where you identified risks and resolved issues effectively, as this is crucial for the role.
✨Familiarise Yourself with Digital Communication
As you'll be communicating with customers via phone, email, and digital channels, be ready to discuss your comfort level with these methods. Mention any relevant experience using multiple computer systems to manage customer queries.
