At a Glance
- Tasks: Provide top-notch customer support and administrative assistance in a dynamic team environment.
- Company: Join Sovereign Network Group, a company passionate about inclusion and employee wellbeing.
- Benefits: Enjoy 25 days holiday, flexible benefits, and generous pension contributions.
- Other info: Flexible working hours with opportunities for personal growth and volunteering.
- Why this job: Make a real difference by helping customers and developing your skills in a supportive setting.
- Qualifications: Strong communication skills and a customer-focused mindset are essential.
The predicted salary is between 26000 - 28000 £ per year.
Salary: £26,000.00 - £28,000.00 Per year
We have a new opportunity for a Customer Support Advisor to join our Customer Services team in Hertford. This is a 12 month fixed term role where you will be working 25 hours a week, Monday to Friday 9.30am - 2.30pm. The starting salary is £17,568 - £18,919 (£26,000 - £28,000 full time equivalent).
The Role:
Our Customer Support Advisors provide administrative support in our Hertford Customer Service Management Centre. You will also be part of the team on reception. You'll deliver administrative support to our Customer and Neighbourhood Teams including Mutual Exchanges, Garages and Repairs. This may include meeting support, mail merges, consent forms and purchase order processing. This is a busy and varied role where you'll use your administrative and people skills to deliver great outcomes for our customers.
What we are looking for:
- Strong communication skills and the ability to empathise with our customers.
- Customer focused and experienced in delivering positive customer results.
- A positive and flexible approach to meeting customer and business needs.
- Strong administration skills and the ability to provide administrative support to a team.
- Experience in creating and maintaining accurate records and files.
- The ability to take ownership and accountability for your work.
- Experience in using multiple computer systems.
Benefits:
- 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days).
- Chance to buy or sell holiday as part of our flexible benefits package.
- 3 additional wellbeing days and 2 paid volunteering days.
- Generous matched pension scheme up to 12% and Life cover at 4x salary.
- Enhanced maternity/paternity/adoption pay.
- Options for private medical insurance, dental insurance and critical illness cover.
- Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service.
At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.
Customer Support Advisor - London and Herts in Hertford employer: Sovereign Network Group
Sovereign Network Group is an excellent employer, offering a dynamic work culture that values flexibility and collaboration, with the opportunity to work from home while still engaging with colleagues in the office. Employees benefit from a generous holiday allowance, a matched pension scheme, and tailored benefits options, all designed to support personal and professional growth in the vibrant locations of Basingstoke or Greenham. Join us to be part of a forward-thinking team where your analytical skills will directly influence investment strategies and contribute to meaningful outcomes.
