At a Glance
- Tasks: Manage customer complaints and ensure timely resolutions with a focus on excellent service.
- Company: Join Sovereign Network Group, a company passionate about inclusion and employee wellbeing.
- Benefits: Enjoy 25 days holiday, flexible benefits, and a generous pension scheme.
- Other info: Opportunities for personal growth and a supportive team culture await you.
- Why this job: Make a real difference in customers' lives while developing your skills in a dynamic environment.
- Qualifications: Strong communication, emotional intelligence, and customer service experience required.
The predicted salary is between 28000 - 35000 £ per year.
Salary: £27,540.00 - £31,000.00 Per year
Are you well organised and enjoy providing an excellent service to customers and colleagues? Do you enjoy working in a busy and varied role? We have an opportunity for a Customer Specialist to join our Complaints Team in Hertford. This is a full-time permanent role with a starting salary of £27,540 - £35,000 a year depending on experience.
The Role
As a Customer Specialist you'll manage each case from the date of the original complaint through to its resolution. You will take ownership, making sure you stay customer focused throughout.
- Work closely with our teams and third parties to coordinate their resolution efforts, ensuring the customer's complaint is properly addressed.
- Engage with our customers to understand how the issues are affecting their lives and prioritise your caseload accordingly.
- Work with and influence colleagues, agreeing and delivering what needs to be done to achieve timely, fair and equitable resolutions.
- Provide customers with regular updates on the progress of their complaint.
What you'll need:
- Emotional intelligence and active listening skills.
- Strong customer service and excellent communication skills.
- Attention to detail and ability to work to deadlines.
- Resilience, confident and assertive.
- The confidence to influence others, make decisions and come up with solutions.
This role is ideally suited to individuals who have worked on the front line of customer service and have an understanding and appreciation of some of the challenges our customers may face. This doesn't need to have been in a housing environment.
Job Description
We have some great benefits at SNG, including:
- 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days).
- Chance to buy or sell holiday as part of our flexible benefits package.
- 3 additional wellbeing days and 2 paid volunteering days.
- Generous matched pension scheme up to 12% and Life cover at 4x salary.
- Enhanced maternity/paternity/adoption pay.
- Options for private medical insurance, dental insurance and critical illness cover.
- Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service.
At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.
Customer Specialist - Complaints T2 in Hertford employer: Sovereign Network Group
Sovereign Network Group is an exceptional employer that prioritises employee wellbeing and professional growth, offering a supportive work culture in Hertford. With generous benefits such as 25 days of holiday plus bank holidays, enhanced parental leave, and a matched pension scheme, we ensure our team members feel valued and empowered. Join us to be part of a diverse and inclusive environment where your contributions make a meaningful impact on our customers' lives.
