At a Glance
- Tasks: Support customers with queries and ensure excellent service in a dynamic team environment.
- Company: Join a leading housing provider dedicated to creating thriving communities.
- Benefits: Enjoy 25 days holiday, wellbeing days, and a generous pension scheme.
- Other info: Hybrid working available after initial training period.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 25936 - 28000 £ per year.
Our Customer Service Advisors are at the centre of what we do. The team is the first point of contact for our customers. They rely on us to be there when they need support and you will be owning and resolving their queries.
Our current positions are for full time permanent and 12 month fixed term Customer Service Advisors working 37 hours a week. You will be working on a rota basis between 8.00am and 6.00pm Monday to Friday. The first 6 months will be based in our Hertford office then we can offer you hybrid working.
The Role
You’ll be speaking to our customers and supporting them with a range of queries and liaising with colleagues across the business for answers where needed. You could be reporting repairs, answering questions about rent payments, complaints, reporting anti-social behaviour and general enquiries around rehousing and SNG.
- You’ll ensure an excellent customer experience by being part of an amazing team that responds to our customers needs and delivers resolutions where possible.
- You will record relevant details in our systems, enabling an accurate diagnosis of issues and provision of appropriate responses.
- You’ll communicate effectively making sure we give our customers clear, accurate information and advice in a professional manner.
- You will work collaboratively with colleagues in the team and across other departments to ensure customers receive a timely response to their queries.
What we need from you
We need you to have experience of working in a busy customer service environment where you have focused on a great customer experience and the resolution of customer queries. We are looking for:
- A ‘can-do' attitude and the ability to respond in a professional manner, to make sure our customers have a great customer experience.
- Excellent interpersonal skills, and the ability to consider our customers needs with empathy and resilience.
- Excellent verbal and written communication skills.
- The ability to take responsibility for the service you deliver to our customers along with good timekeeping and reliability.
- Excellent IT skills including MS Office, Outlook and the ability to adapt to our customer relationship management (CRM) systems.
You will need to be available to start with us on the 8th May 2026.
We have some great benefits at SNG, including:
- 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days).
- Chance to buy or sell holiday as part of our flexible benefits package.
- 3 additional wellbeing days and 2 paid volunteering days.
- Generous matched pension scheme up to 12% and Life cover at 4x salary.
- Enhanced maternity/paternity/adoption pay.
- Options for private medical insurance, dental insurance and critical illness cover.
- Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service.
Our purpose is to provide good, affordable homes that are the foundation for a better life - and our vision is thriving communities, over generations. We provide over 85,000 homes and invest in communities across London, the South East, South West and East of England, as well as aiming to create thousands of new affordable homes every year. Working for us is so much more than just a job. Whatever your role, you’ll help us provide homes and services for those who need them - and make a real difference to people’s lives.
Customer Services Advisor in Hertford employer: Sovereign Network Group
Sovereign Network Group is an excellent employer, offering a dynamic work culture that values flexibility and collaboration, with the opportunity to work from home while still engaging with colleagues in the office. Employees benefit from a generous holiday allowance, a matched pension scheme, and tailored benefits options, all designed to support personal and professional growth in the vibrant locations of Basingstoke or Greenham. Join us to be part of a forward-thinking team where your analytical skills will directly influence investment strategies and contribute to meaningful outcomes.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Advisor in Hertford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on SNG. Understand our mission and values, and think about how your experience aligns with what we do. This will help you show us that you're genuinely interested in being part of our team.
✨Tip Number 2
Practice your communication skills! As a Customer Services Advisor, you'll need to communicate clearly and effectively. Try role-playing common customer scenarios with a friend or family member to build your confidence and refine your responses.
✨Tip Number 3
Show off your 'can-do' attitude! During interviews, share examples of how you've tackled challenges in previous roles. We love candidates who can demonstrate resilience and a proactive approach to problem-solving.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to leave a positive impression and remind us why you’d be a fantastic addition to our team.
We think you need these skills to ace Customer Services Advisor in Hertford
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in customer service. We want to see how you've handled queries and provided excellent support in the past. Use specific examples to demonstrate your skills!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Mention how your skills align with our needs, especially around communication and problem-solving.
Be Professional Yet Personable:While we love a professional tone, don’t be afraid to let your personality shine through. Show us your ‘can-do’ attitude and empathy for customers in your writing. It’s all about making that connection!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Sovereign Network Group
✨Know the Role Inside Out
Before your interview, make sure you understand what a Customer Services Advisor does. Familiarise yourself with the types of queries you might handle, like rent payments or repairs. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Think about times when you resolved a difficult issue or went above and beyond for a customer. This will highlight your 'can-do' attitude and ability to empathise with customers.
✨Practice Effective Communication
Since communication is key in this role, practice articulating your thoughts clearly and professionally. You might even want to do a mock interview with a friend or family member. This will help you feel more confident and ensure you convey information accurately during the actual interview.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific customer scenarios. Think through potential situations you might face as a Customer Services Advisor and prepare your responses. This shows that you can think on your feet and are ready to tackle challenges head-on.
