At a Glance
- Tasks: Be the first point of contact for customers and resolve their queries.
- Company: Join a supportive team in a friendly office environment.
- Benefits: Starting salary of £25,878, hybrid working, and career progression opportunities.
- Other info: Enjoy free tea and coffee in a light, spacious office.
- Why this job: Make a real difference by helping customers and developing your skills.
- Qualifications: Great customer service skills, resilience, and good computer literacy.
The predicted salary is between 25878 - 25878 € per year.
Our Customer Service Advisors are at the centre of what we do. The team is the first point of contact for 140,000 of our customers. They rely on us to be there when they need support and you will be owning and resolving their queries.
Our current positions are for full time Customer Service Advisors working 37 hours a week. You will be working on a rota basis between 8.00am and 6.00pm Monday to Friday. The first 6 months will be based in our Basingstoke office then we can offer you hybrid working. We offer a starting salary of £25,878.
As you grow your skills in the Contact Services Team you will have the opportunity to be part of our progression programme which offers additional responsibility and training as well as an increase in salary.
What we look for:
- Great customer service skills with the ability to actively listen.
- Resilience to handle complex and difficult calls.
- Good computer literacy, as multiple systems will be used while talking to customers.
- The ability to turn a problem into a solution.
- Empathy and a passion for helping people.
- The ability to connect and communicate with colleagues across the business.
- An understanding of home repairs is an advantage.
As a member of the Customer Services Team you will be part of an engaging, friendly and supportive working environment. Your Team Manager will be focused on bringing out the best in you, giving back what you put in. Our head office in Basing View, Basingstoke offers a great space to work in. We provide everything you need to start work in our light, spacious and friendly office environment. There is even free tea and coffee and a subsidised café!
Customer Services Advisor in Hampshire employer: Sovereign Network Group
As a Customer Services Advisor, you will be part of a dynamic team that is the heartbeat of our organisation, providing essential support to 140,000 customers. Our Basingstoke office offers a vibrant and supportive work culture, with opportunities for professional growth through our progression programme, ensuring that your career development is as important to us as it is to you. Enjoy the benefits of hybrid working after six months, along with a friendly environment complete with free tea and coffee, making this an excellent place to thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Advisor in Hampshire
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your listening skills! Since the role involves complex calls, try role-playing with a friend or family member. This will help you get comfortable with active listening and responding effectively to queries.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you turned a difficult situation into a positive outcome. This will demonstrate your resilience and ability to handle challenges.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our friendly and supportive environment right from the start.
We think you need these skills to ace Customer Services Advisor in Hampshire
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've actively listened and resolved queries in the past, so share specific examples that showcase your skills!
Be Resilient and Empathetic:Our calls can be complex, so it's important to demonstrate your resilience and empathy in your written application. Let us know how you handle difficult situations and how you connect with customers on a personal level.
Highlight Your Computer Literacy:Since we use multiple systems while assisting customers, it's crucial to mention your computer skills. Give us a brief rundown of the tools and software you're familiar with, as this will help us understand your readiness for the role.
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your details and get you started on your journey with StudySmarter!
How to prepare for a job interview at Sovereign Network Group
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to discuss how you would handle different customer scenarios, especially complex or difficult situations. Think about examples from your past experiences that showcase your ability to listen actively and resolve issues.
✨Show Your Empathy
Empathy is key in customer service roles. During the interview, demonstrate your understanding of customer emotions and needs. Share stories where you’ve gone above and beyond to help someone, showing that you genuinely care about providing support.
✨Familiarise Yourself with Common Home Repairs
Since many customer queries will be about home repairs, it’s a good idea to have a basic understanding of common issues. Research typical problems homeowners face and think about how you would guide a customer through resolving these issues.
✨Practice Your Computer Skills
As you’ll be using multiple systems while assisting customers, make sure you’re comfortable with technology. If possible, practice navigating different software or tools that are commonly used in customer service. This will help you feel more confident during the interview when discussing your computer literacy.
