At a Glance
- Tasks: Manage former customer accounts and recover debts while providing excellent customer service.
- Company: Join Sovereign Network Group, a values-led organisation focused on community support.
- Benefits: Enjoy 25 days holiday, flexible benefits, and a generous pension scheme.
- Other info: Hybrid working model with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Experience in customer accounts or debt recovery with strong communication skills.
The predicted salary is between 26810 - 32768 £ per year.
Salary
At Sovereign Network Group (SNG), we're passionate about creating supportive and thriving communities.
- We're looking for a
- Former Customer Accounts Officer to join our Customer Accounts team based from our
Greenham office, working hybrid 2 days per week in the office and from home. You may also be required to attend other offices.
This is an excellent opportunity for someone with experience in income recovery, customer accounts, debt management, housing, or financial administration who enjoys delivering outstanding customer service and working in a values-led organisation.
The role
As a
Former Customer Accounts Officer , you'll be responsible for the proactive management of former customer accounts, delivering a customer-focused service that recovers debt, returns credits, and identifies opportunities for support where customers may need additional assistance.
Working closely with colleagues across Customer Accounts and local housing teams, you'll help ensure customers are treated fairly while supporting the effective management of former tenant debt.
- What you'll be doing
- Managing former customer accounts and outstanding balances.
- Agreeing affordable repayment plans with customers.
- Recovering debts in a professional and timely way.
- Maintaining accurate customer records and account information.
- Working with housing colleagues to identify and manage accounts when tenancies end.
- Tracing former customers where required.
- Supporting debt write-off processes in line with policy.
- Liaising with external debt collection agencies and managing account queries and disputes.
- Ensuring invoices and recovery documents are accurate and issued on time.
What we're looking for
- Experience in customer accounts, debt recovery, income collection, housing, or a similar customer-focused role.
- Strong customer service and communication skills.
- Confidence in negotiating repayment arrangements.
- Knowledge of welfare benefits and housing-related support.
- Good attention to detail and accurate record-keeping skills.
- Strong organisational skills with the ability to manage a varied workload.
Job Description
We have some great benefits at SNG, including
- 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
- Chance to buy or sell holiday as part of our flexible benefits package
- 3 additional wellbeing days and 2 paid volunteering days
- Generous matched pension scheme up to 12% and Life cover at 4x salary
- Enhanced maternity/paternity/adoption pay
- Options for private medical insurance, dental insurance and critical illness cover
- Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service
At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive.
We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG.
Take a look at our careers site to learn more about us and our values.
Please note a Basic DBS check will be undertaken for the successful candidate.
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Former Tenants Arrears Officer in Greenham employer: Sovereign Network Group
Sovereign Network Group is an excellent employer, offering a dynamic work culture that values flexibility and collaboration, with the opportunity to work from home while still engaging with colleagues in the office. Employees benefit from a generous holiday allowance, a matched pension scheme, and tailored benefits options, all designed to support personal and professional growth in the vibrant locations of Basingstoke or Greenham. Join us to be part of a forward-thinking team where your analytical skills will directly influence investment strategies and contribute to meaningful outcomes.
