At a Glance
- Tasks: Manage housing services and build community relationships while ensuring compliance and safety.
- Company: Join SNG, a leading housing association dedicated to creating affordable homes.
- Benefits: Enjoy 25 days holiday, wellbeing days, and a generous pension scheme.
- Other info: Flexible working with a mix of home, office, and community engagement.
- Why this job: Make a real difference in your community while developing your career.
- Qualifications: Experience in housing management and strong communication skills required.
The predicted salary is between 33750 - 41250 £ per year.
SNG (Sovereign Network Group) is one of the largest housing associations in England. We provide 86,000 homes and invest in communities across London, the South East, South West and East of England, as well as aiming to create thousands of new affordable homes every year. We’re excited to be recruiting for a new Housing Officer role to join our existing team of Housing, ASB and Scheme officers.
Based from our Exeter Office 2 days a week, with extensive travel across the area. You'll manage your own diary with a mix of working from home, office and out with our customers, colleagues and partner agencies. We will be offering £32,000 - £40,000 depending on experience.
The Role:
As a Housing Officer, you'll be visible and proactive within your community, working directly with residents, colleagues, and partners to deliver customer-focused services. You'll play a key role in tenancy, lease, and neighbourhood management, ensuring that our services are safe, compliant, and responsive.
What you'll be doing:
- Delivering excellent tenancy, leasehold, and neighbourhood management services across your locality
- Acting as a trusted point of contact for customers
- Building relationships with local authorities, community groups, and partner agencies
- Using data insights to improve services and ensure compliance with legislation and regulations
- Supporting neighbourhood improvements and shaping services based on the voice of our customers
- Maintaining accurate customer records and ensuring data is used responsibly
- Promoting SNG's values and culture of collaboration, safety, and inclusion
What we're looking for:
- Experience delivering tenancy, lease, or neighbourhood management services
- Strong communication and relationship-building skills, with the ability to influence and resolve complex issues
- A collaborative approach, working across teams and with external stakeholders
- Good knowledge of landlord services and the ability to apply this in practice
- A customer-first mindset, with a track record of achieving positive outcomes
- Confidence using digital tools to support service delivery
- A full driving licence and access to your own vehicle
We have some great benefits at SNG, including:
- 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
- Chance to buy or sell holiday as part of our flexible benefits package
- 3 additional wellbeing days and 2 paid volunteering days
- Generous matched pension scheme up to 12% and Life cover at 4x salary
- Enhanced maternity/paternity/adoption pay
- Options for private medical insurance, dental insurance and critical illness cover
- Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service
At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Please note a Basic DBS check will be undertaken for the successful candidate.
Housing Officer in Exeter employer: Sovereign Network Group
Sovereign Network Group is an excellent employer, offering a dynamic work culture that values flexibility and collaboration, with the opportunity to work from home while still engaging with colleagues in the office. Employees benefit from a generous holiday allowance, a matched pension scheme, and tailored benefits options, all designed to support personal and professional growth in the vibrant locations of Basingstoke or Greenham. Join us to be part of a forward-thinking team where your analytical skills will directly influence investment strategies and contribute to meaningful outcomes.
