At a Glance
- Tasks: Lead a team to deliver outstanding income recovery services and improve customer satisfaction.
- Company: Join SNG, one of England's largest housing associations making a real community impact.
- Benefits: Hybrid working model, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with travel opportunities and a focus on data-driven decision-making.
- Why this job: Make a difference in people's lives while developing your leadership skills in a supportive environment.
- Qualifications: Experience in social housing and strong leadership skills are essential.
The predicted salary is between 35000 - 45000 € per year.
SNG (Sovereign Network Group) is one of the largest housing associations in England. We provide over 85,000 homes and invest in communities across the South, West and East of England, including London, as well as building thousands of new affordable homes every year. We have an opportunity for an Income Manager to join our team, to help manage and deliver our income recovery service. This role involves using data to make informed decisions and respond quickly to customer needs and external changes. This role will be based in Exeter with travel to other offices as and when required. SNG take a hybrid approach combining office and home working, with a minimum requirement of 2 days a week in the office.
The Role: You will report to a Senior Customer Accounts Manager and lead a team of Customer Accounts Officers and Customer Income Advisors. Your focus will be on delivering an outstanding income recovery service across your locality, ensuring effective day-to-day income collection and related services. You'll collaborate with the wider management team to meet performance targets, operational goals, and industry best practices.
Your responsibilities will include:
- Lead and support a team, fostering a high-performing and professional environment.
- Work with the management team to meet challenging targets and deliver high levels of customer satisfaction, cost-effectiveness, and value for money.
- Ensure your team collaborates with other teams to provide a customer-centric service.
- Use a data-driven approach to improve service delivery and efficiency.
- Manage data related to income performance as per Sovereign's guidelines.
To be successful in this role you'll need:
Essential:
- Experience in a similar role within social housing, including income recovery for various tenures.
- Knowledge of managing arrears in rented, leasehold, and shared ownership properties.
- Proven ability to lead and motivate a rent/income collection team.
- Up-to-date knowledge of legislation, regulations, and standards related to income collection.
- Experience in using data to drive service performance and deploy resources effectively.
- Strong leadership, communication, and interpersonal skills.
- Evidence of excellent customer service in a complex environment.
Desirable:
- Membership in a professional body like CIH (Chartered Institute of Housing) is a plus, but not essential.
Customer Accounts Manager in Exeter employer: Sovereign Network Group
SNG is an exceptional employer, offering a dynamic work culture that prioritises employee growth and community impact. With a hybrid working model based in Exeter, employees benefit from a supportive environment that encourages collaboration and innovation while delivering vital services to over 85,000 homes. Join us to make a meaningful difference in the lives of our customers and enjoy opportunities for professional development within a leading housing association.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Accounts Manager in Exeter
✨Tip Number 1
Network like a pro! Reach out to current employees at SNG on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by researching SNG's values and recent projects. Show us that you’re not just another candidate, but someone who genuinely cares about their mission and community impact.
✨Tip Number 3
Practice your data-driven storytelling! Be ready to share examples of how you've used data to improve income recovery or customer satisfaction in past roles. We love numbers that tell a story!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team.
We think you need these skills to ace Customer Accounts Manager in Exeter
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Accounts Manager role. Highlight your experience in income recovery and any relevant achievements that showcase your ability to lead a team and manage data effectively.
Craft a Compelling Cover Letter:Your cover letter should tell us why you're the perfect fit for SNG. Use it to demonstrate your understanding of the social housing sector and how your skills align with our mission to provide outstanding customer service.
Showcase Your Data Skills:Since this role involves using data to make informed decisions, be sure to mention any specific tools or methods you've used in the past. We want to see how you can leverage data to improve service delivery and efficiency.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team.
How to prepare for a job interview at Sovereign Network Group
✨Know Your Stuff
Make sure you brush up on your knowledge of income recovery and social housing. Familiarise yourself with the latest legislation and regulations, as well as SNG's specific practices. This will show that you're not just interested in the role but also committed to understanding the industry.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about challenges you've faced and how you motivated your team to overcome them. Highlighting your leadership style and how it aligns with SNG's values will make a strong impression.
✨Data is Key
Since this role involves using data to drive decisions, be ready to discuss how you've used data in previous roles. Bring specific examples of how your data-driven approach improved service delivery or efficiency. This will demonstrate your analytical skills and ability to make informed decisions.
✨Customer-Centric Mindset
SNG values high levels of customer satisfaction, so be prepared to talk about your experience in providing excellent customer service. Share stories that illustrate your ability to respond to customer needs and how you’ve ensured a positive experience for clients in complex situations.
