Sovereign Network Group is seeking a Customer Specialist to join our Complaints Team in Basingstoke. The role is a full-time, 12-month fixed term position focusing on taking ownership of each case from complaint to resolution, while staying customer-focused and coordinating with internal teams and third parties.
You will engage with customers to understand impact, prioritise caseloads, and deliver timely and fair resolutions with regular updates on progress.
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Customer Complaints Resolution Specialist in England employer: Sovereign Network Group
Sovereign Network Group is an excellent employer, offering a dynamic work culture that values flexibility and collaboration, with the opportunity to work from home while still engaging with colleagues in the office. Employees benefit from a generous holiday allowance, a matched pension scheme, and tailored benefits options, all designed to support personal and professional growth in the vibrant locations of Basingstoke or Greenham. Join us to be part of a forward-thinking team where your analytical skills will directly influence investment strategies and contribute to meaningful outcomes.
