At a Glance
- Tasks: Negotiate payment arrangements and provide welfare advice to customers.
- Company: Join a supportive Customer Accounts team in Bristol.
- Benefits: Flexible working hours, competitive salary, and part-time role until June 2027.
- Other info: Opportunity for personal growth and development in a dynamic environment.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Experience in income management is a plus, but not essential.
We have an opportunity for an Income Officer to join our Customer Accounts team in Bristol. This is a Part Time role working 22.5 hours per week, on a fixed term basis until June 2027. The starting salary is £19,459 - 23,108 depending on experience. Wednesday is the Teams day in the office, but we can be flexible with your working pattern between our working hours of 8.30am and 5.00pm.
The role: As an Income Officer you'll carry out a range of tasks including negotiating payment arrangements with customers, providing welfare benefit and money advice and preparing applications for court. You'll be on standby to visit customers in their home as well as occasionally attending court hearings.
Your responsibilities will include:
- Delivering a comprehensive rent & service charge collection service across the region
- Monitoring customer accounts for all tenures
- Managing end to end processes
- Engaging with external agencies including local authorities when needed
- Managing evictions
To be successful in this role you'll need:
- Experience in income management or debt recovery/collection is advantageous, but not essential
- Knowledge and experience of either social housing, home ownership or the private rented sector
- Excellent customer service skills
- A working knowledge of welfare benefits
- To be a self-starter with a proactive approach and possess the ability to work without close supervision
- To have effective decision-making skills, a diplomatic and confidential approach and the ability to prioritise a busy workload.
As you'll need to travel in this role, having a car and full driving licence is essential. A DBS check will also be undertaken for the successful candidate.
Apply today to be considered!
Income Officer (Part Time) in Eastville employer: Sovereign Network Group
Join our dynamic Customer Accounts team in Bristol as an Income Officer, where we prioritise a supportive work culture that values flexibility and employee growth. With part-time hours and a focus on meaningful community engagement, you'll have the opportunity to make a real difference while enjoying competitive pay and a collaborative environment that encourages professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Income Officer (Part Time) in Eastville
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to income management and customer service. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills during interviews by sharing specific examples from your past experiences. Whether it’s negotiating payment arrangements or managing customer accounts, we want to hear how you’ve made an impact!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the details about the role and our team there, making it easier for you to tailor your approach.
We think you need these skills to ace Income Officer (Part Time) in Eastville
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any relevant experience in income management or customer service to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Income Officer role. Share specific examples of how you've handled similar tasks in the past.
Show Off Your Skills:Don’t forget to mention your knowledge of welfare benefits and any experience with debt recovery. We love seeing candidates who can demonstrate their understanding of the sector!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Don’t miss out!
How to prepare for a job interview at Sovereign Network Group
✨Know Your Stuff
Make sure you understand the role of an Income Officer inside out. Familiarise yourself with income management, debt recovery, and the social housing sector. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since excellent customer service is key for this role, prepare examples from your past experiences where you've successfully dealt with customers. Think about how you handled difficult situations or provided valuable advice, as these stories will highlight your suitability for the job.
✨Be Ready to Discuss Your Approach
The job requires a proactive approach and effective decision-making skills. Be prepared to discuss how you prioritise tasks and manage your workload. You might want to share specific strategies you use to stay organised and ensure you meet deadlines.
✨Prepare Questions
Interviews are a two-way street, so think of some insightful questions to ask about the team, the company culture, or the challenges faced by the Income Officer. This shows your enthusiasm for the role and helps you determine if it's the right fit for you.
