Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide FCA-regulated debt advice and support customers in financial distress.
- Company: Sovereign Network Group, dedicated to helping customers thrive.
- Benefits: 25 days holiday, wellbeing days, flexible working, and generous pension scheme.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Accredited in Debt Advice or working towards it, with strong communication skills.
- Other info: Join a passionate team focused on inclusion and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
At Sovereign Network Group (SNG), we believe in more than just providing homes – we’re here to help our customers thrive. Our Debt Advice Team plays a vital role in supporting people to regain financial stability and resilience.
The Role
In this role, you’ll provide FCA-regulated debt advice to our customers – including those in vulnerable situations. Helping them manage their finances, reduce outgoings, and maximise income. You’ll work with customers over the phone, online, and face‑to‑face in their homes or communities, tailoring your support to their needs. You’ll manage a caseload, carry out detailed income and expenditure assessments, negotiate with creditors, and work closely with internal teams and external agencies to deliver positive outcomes. You’ll also mentor less experienced colleagues, helping to shape our debt advice service for the future.
What you’ll be doing
- Delivering regulated debt advice in line with FCA guidelines.
- Supporting customers through financial challenges, including those with mental health conditions or disabilities.
- Negotiating with creditors and agencies such as local authorities, DWP, and utility companies.
- Maintaining accurate, compliant case records and ensuring data quality.
- Building strong, trust‑based relationships with customers and partners.
- Signposting or referring customers to additional support where appropriate.
What we’re looking for
- Accredited (or working towards accreditation) in Debt Advice, e.g. Institute of Money Advisers CertMAP.
- Experience delivering FCA-regulated debt advice.
- Strong knowledge of welfare benefits, income maximisation, and arrears prevention.
- Excellent communication and negotiation skills, with the ability to adapt to different customer needs.
Desirable
- In‑depth knowledge of debt solutions, legislation, and best practice.
- Experience managing varied caseloads efficiently while maintaining compliance.
- Background in working with vulnerable customers in housing, financial, or advice services.
Your Benefits
- 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
- Chance to buy or sell holiday as part of our flexible benefits package
- 3 additional Wellbeing days and 2 paid volunteering days
- Generous matched pension scheme up to 12% and Life cover at 4x salary
- Enhanced maternity/adoption pay
- Enhanced paternity pay - 6 weeks full pay (after 26 weeks’ service)
- Options for private medical insurance, dental insurance and critical illness cover
- Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service
We offer flexible working, professional development opportunities, and a chance to be part of something meaningful. We’re passionate about inclusion for all and creating a workplace where everyone can thrive. Sound like your kind of role? Apply today to be considered!
Debt Advisor employer: Sovereign Network Group
Contact Detail:
Sovereign Network Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Debt Advisor
✨Tip Number 1
Network like a pro! Reach out to your connections in the debt advice sector and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers, be ready to explain how your skills align with their needs. Tailor your message to show how you can help their customers thrive.
✨Tip Number 3
Show off your expertise! If you have experience with FCA-regulated debt advice, make sure to highlight specific examples during interviews. This will demonstrate your knowledge and build trust with your potential employer.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our mission to support customers in financial distress.
We think you need these skills to ace Debt Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in FCA-regulated debt advice. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Communication Skills: Since you'll be working with customers from various backgrounds, it's essential to demonstrate your excellent communication abilities. Use examples in your application that reflect how you've adapted your approach to meet different customer needs.
Highlight Your Experience with Vulnerable Customers: If you’ve worked with vulnerable individuals before, make sure to mention it! We value empathy and understanding, so share any experiences that show how you’ve supported people facing financial challenges.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for this meaningful role!
How to prepare for a job interview at Sovereign Network Group
✨Know Your Stuff
Make sure you brush up on FCA guidelines and debt advice regulations. Familiarise yourself with common debt solutions and welfare benefits, as you'll need to demonstrate your knowledge during the interview.
✨Show Empathy
Since you'll be working with vulnerable customers, it's crucial to convey your understanding and compassion. Prepare examples of how you've supported individuals in difficult situations, highlighting your communication skills and ability to build trust.
✨Practice Negotiation Scenarios
Negotiation is key in this role, so think about past experiences where you've successfully negotiated outcomes. Be ready to discuss these scenarios and how you can apply those skills when dealing with creditors or agencies.
✨Ask Insightful Questions
Prepare thoughtful questions about the Debt Advice Team and their approach to supporting customers. This shows your genuine interest in the role and helps you understand how you can contribute to their mission of helping people thrive.
