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For Companies At a Glance
- Tasks: Help customers with repairs and maintenance, managing queries from start to finish.
- Company: Join SNG, a dynamic team providing affordable homes across London and the South.
- Benefits: Enjoy flexible working, 25 days holiday, a generous pension, and wellbeing discounts.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Knowledge of repairs, strong organisation skills, and customer service experience required.
- Other info: Be part of a diverse organisation committed to equality and inclusion.
The predicted salary is between 22750 - 30000 £ per year.
Overview
We have an opportunity for a Customer Specialist – Property to join our team. This will be a full time permanent role based in either our Blandford, Basingstoke or Newbury office. You\\\’ll combine home and office working to ensure a positive work/life balance. The starting salary is £27,500 – £32,000 depending on experience.
Responsibilities
- As a Customer Specialist, use your repairs and maintenance knowledge to offer a personalised service to our customers, helping them with their existing repairs.
- Take a case management approach by managing each query from beginning to end, scheduling in works and liaising with key stakeholders.
- Actively engage with customers to understand their issues and resolve them in the most appropriate way, keeping them informed of any agreed actions.
- Ensure all relevant systems are up to date and the data is of high quality.
What\\\’ll you need
- Knowledge of repairs or a background in maintenance
- Ability to self-motivate and be highly organised
- Experience of working collaboratively with internal and external stakeholders
- Ability to use multiple computer systems
- Previous experience of working with customers in a busy environment
- Ability to meet deadlines and prioritise your workflow
What we can offer you
- As a member of the Customer Services Management Team, you will be part of a collaborative, motivated and dynamic working environment.
- Invest in your skills and be part of something that makes a real difference to people\\\’s lives. This role can offer a career within a successful and diverse organisation.
- £450 yearly flexible benefit pot to use against benefits of your choice
- Flexible working
- 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
- Option to buy or sell holiday as part of our flexible benefits package
- Generous pension scheme matching up to 12%
- Life cover from day one
- Recognition scheme with retail vouchers
- Wellbeing discounts including gym memberships
- Other benefits available
About us
It\\\’s an exciting time to be a part of the team as Sovereign have joined forces with Network Homes to form SNG (Sovereign Network Group). Together we provide over 84,000 homes and invest in communities across London and the South of England. Our purpose is to provide good affordable homes in thriving communities that people love for generations.
We invest for the long term, in individual homes, our customers and work with partners to make a lasting difference to our neighbourhoods. Sovereign Network Group\\\’s financial strength enables us to meet housing needs, regenerate places and build on the existing strengths in our communities.
We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more.
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Customer Specialist - Property employer: Sovereign Network Group
Contact Detail:
Sovereign Network Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Specialist - Property
✨Tip Number 1
Familiarise yourself with the specific repairs and maintenance processes relevant to the property sector. This knowledge will not only help you in interviews but also demonstrate your commitment to understanding the role.
✨Tip Number 2
Network with current or former employees of SNG to gain insights into the company culture and expectations for the Customer Specialist role. This can provide you with valuable information that can set you apart during the selection process.
✨Tip Number 3
Prepare to discuss your experience in managing customer queries and collaborating with stakeholders. Use specific examples that highlight your organisational skills and ability to prioritise tasks effectively.
✨Tip Number 4
Showcase your adaptability by being ready to discuss how you've successfully navigated busy environments in the past. Highlighting your ability to remain calm under pressure will resonate well with the hiring team.
We think you need these skills to ace Customer Specialist - Property
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in repairs and maintenance, customer service, and any collaborative work with stakeholders. Use specific examples to demonstrate your skills.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your background aligns with the responsibilities of a Customer Specialist and how you can contribute to their mission.
Showcase Your Organisational Skills: Since the role requires high organisation and the ability to manage multiple queries, provide examples in your application that showcase your time management and prioritisation skills.
Highlight Customer Engagement Experience: Emphasise any previous experience working directly with customers, especially in busy environments. Discuss how you resolved issues and maintained communication to keep customers informed.
How to prepare for a job interview at Sovereign Network Group
✨Showcase Your Repairs Knowledge
Make sure to highlight your understanding of repairs and maintenance during the interview. Be prepared to discuss specific examples from your past experience where you successfully managed repair queries or projects.
✨Demonstrate Organisational Skills
Since the role requires high levels of organisation, come ready to share how you prioritise tasks and manage your workflow. You might want to provide examples of how you've handled multiple responsibilities in a busy environment.
✨Engage with Customer Scenarios
Prepare for situational questions that assess your customer service skills. Think about how you would handle various customer issues, keeping in mind the importance of communication and keeping customers informed throughout the process.
✨Familiarise Yourself with Their Systems
Research the types of computer systems and software commonly used in property management. Being able to discuss your experience with similar systems can demonstrate your readiness to adapt quickly to their processes.