At a Glance
- Tasks: Resolve complex housing queries and support customers through various channels.
- Company: Join Sovereign Network Group, a leader in affordable housing and community investment.
- Benefits: Enjoy 25 days holiday, flexible benefits, and generous pension schemes.
- Other info: Work in a supportive environment that values diversity and inclusion.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Experience in housing management and strong problem-solving abilities required.
The predicted salary is between 33000 - 40000 £ per year.
We have an opportunity for a Housing Specialist to join our Customer Services Management Centre Team in our Hurn or Greenham office. This is a full time fixed term role until July 2027 where you'll be working from home and in the office at least two days a week. The starting salary is £33,000 - £40,000 depending on experience.
The role: At Sovereign we shape our service around our customers making sure we deliver right first time. Our Housing Specialists take ownership of our more complex housing queries, investigating the issues for our customers and collaborating with colleagues to reach the best outcome. As a Housing Specialist, you will use your housing knowledge and customer service skills to resolve a range of tenancy management queries including safeguarding, anti-social behaviour and tenancy breaches. You'll be supporting our customers by telephone, email and our digital channels, actively engaging with them to understand their issue and resolving it in a timely and appropriate way.
What you'll need:
- Previous experience of delivering a range of housing management services
- The ability to self-motivate and be highly organised
- Experience of working collaboratively with internal and external stakeholders
- The ability to use multiple computer systems
- Previous experience of working with customers in a busy environment
- The ability to problem solve and recognise when there's a risk
At SNG (Sovereign Network Group) we provide over 85,000 homes and invest in communities across London and the South of England. Our purpose is to provide good affordable homes in thriving communities that people love for generations. We invest for the long term, in individual homes, our customers and work with partners to make a lasting difference to our neighbourhoods. Sovereign Network Group's financial strength will enable us to meet housing needs, regenerate places and build on the existing strengths in our communities.
We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.
We have some great benefits at SNG, including:
- 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
- Chance to buy or sell holiday as part of our flexible benefits package
- 3 additional wellbeing days and 2 paid volunteering days
- Generous matched pension scheme up to 12% and Life cover at 4x salary
- Enhanced maternity/paternity/adoption pay
- Options for private medical insurance, dental insurance and critical illness cover
- Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service
At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive. Please note a Basic DBS check will be undertaken for the successful candidate.
Customer Specialist - Housing employer: Sovereign Network Group
Sovereign Network Group is an exceptional employer that prioritises the well-being and growth of its employees, offering a supportive work culture where diversity and inclusion are celebrated. With competitive salaries, generous holiday allowances, and a range of benefits including enhanced parental leave and wellness initiatives, employees can thrive both personally and professionally while making a meaningful impact in the communities they serve. The hybrid working model allows for flexibility, ensuring a balanced work-life experience in a role that is both rewarding and essential.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Specialist - Housing
✨Tip Number 1
Get to know the company! Before your interview, dive into Sovereign's values and mission. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your previous experience aligns with the role of a Housing Specialist.
✨Tip Number 3
Show off your problem-solving skills! Be ready to share specific examples of how you've tackled complex housing queries in the past. This will demonstrate your ability to handle the challenges of the role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates.
We think you need these skills to ace Customer Specialist - Housing
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in housing management and customer service. We want to see how your skills align with the role of a Housing Specialist, so don’t hold back!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled complex issues in the past. We love candidates who can demonstrate their ability to think on their feet and resolve problems effectively.
Be Yourself:At Sovereign, we value authenticity. Let your personality shine through in your application. Share your passion for helping others and how you can contribute to our mission of providing good affordable homes.
Apply Through Our Website:We encourage you to submit your application directly through our careers site. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, you can explore more about our values and benefits there!
How to prepare for a job interview at Sovereign Network Group
✨Know Your Housing Stuff
Make sure you brush up on your housing management knowledge before the interview. Familiarise yourself with common tenancy issues, safeguarding protocols, and anti-social behaviour policies. This will show that you're not just interested in the role but also understand the complexities involved.
✨Showcase Your Customer Service Skills
Prepare examples of how you've successfully handled customer queries in the past. Think about specific situations where you resolved complex issues or collaborated with others to achieve a positive outcome. This will demonstrate your ability to engage with customers effectively.
✨Be Organised and Self-Motivated
Since this role requires a lot of self-management, be ready to discuss how you stay organised and motivated while working independently. Share any tools or methods you use to keep track of tasks and ensure timely responses to customer queries.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face, or how they measure success in the role. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.
