At a Glance
- Tasks: Be the first point of contact for 200,000 customers, solving their queries and providing support.
- Company: Join SNG, one of England's largest housing associations making a real difference.
- Benefits: Permanent role with competitive pay and opportunities for career growth.
- Other info: Work in a dynamic environment with a dedicated team, covering shifts 24/7.
- Why this job: Make an impact by helping people in need and supporting your community.
- Qualifications: Full UK driving licence and own transport required; customer service experience is a plus.
SNG (Sovereign Network Group) is one of the largest housing associations in England. We provide over 85,000 homes and invest in communities across the South, West and East of England, including London, as well as creating thousands of new affordable homes every year.
Our Customer Service Advisors are at the heart of what we do. The team is the first point of contact for our 200,000 customers. They count on us when they need support, and you will handle and solve their questions.
We have a Permanent opportunity to join our team in our Greenham Office. This role will be based on-site, and is not a hybrid role.
This role is in our alarm response centre operating a blue light service for our customers 24/7. As our Out of Hours Customer Service Advisor, you'll answer all incoming customer questions, and when needed make outgoing calls to customers. You'll help with Housing, Repairs, Complaints, and other matters as needed, following Call Quality guidelines and aiming for resolution.
Because of the shift times and transport links to Greenham, a full UK driving licence and your own transport is essential.
Customer Services Advisor - Careline and OOH employer: Sovereign Network Group
SNG is an exceptional employer, offering a supportive work culture where our Customer Service Advisors play a vital role in enhancing the lives of over 200,000 customers. With a commitment to employee growth and development, we provide comprehensive training and opportunities for advancement within one of England's largest housing associations. Located in Greenham, our team enjoys a collaborative environment, competitive benefits, and the chance to make a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Advisor - Careline and OOH
✨Tip Number 1
Get to know SNG and what we stand for! Research our values and mission so you can show us how you align with them during your interview. This will help you stand out as a candidate who truly understands our commitment to customer service.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll be the first point of contact for our customers. Role-play common scenarios with friends or family to get comfortable handling questions and complaints effectively.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you successfully resolved issues. We love candidates who can think on their feet and provide solutions under pressure.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're genuinely interested in joining our team at SNG. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Services Advisor - Careline and OOH
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us see your enthusiasm for helping others. Share examples of how you've gone above and beyond for customers in the past. We want to know why you care about providing excellent service!
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for this role. Highlight relevant experience that aligns with the responsibilities of a Customer Service Advisor at SNG. We love seeing how your skills match what we’re looking for!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate when candidates can communicate effectively, just like we expect from our Customer Service Advisors!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Sovereign Network Group
✨Know the Company Inside Out
Before your interview, take some time to research SNG and its mission. Understand their values, the communities they serve, and the role of a Customer Service Advisor. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Prepare for Scenario-Based Questions
Expect to be asked how you would handle specific customer situations. Think about examples from your past experiences where you resolved issues or provided excellent service. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Showcase Your Communication Skills
As a Customer Service Advisor, communication is key. During the interview, demonstrate your ability to listen actively and respond thoughtfully. Practice articulating your thoughts clearly and concisely, as this will reflect your capability to handle customer queries effectively.
✨Highlight Your Flexibility and Reliability
Given the nature of the role, emphasise your willingness to work varied shifts and your reliability. Mention any previous experience with shift work or handling emergencies, as this will reassure them that you can manage the demands of the position.
