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For Companies At a Glance
- Tasks: Support 140,000 customers by resolving their queries and providing exceptional service.
- Company: Join Sovereign Network Group, a leader in affordable housing and community investment.
- Benefits: Enjoy 25 days holiday, flexible benefits, a generous pension scheme, and wellbeing discounts.
- Why this job: Be part of a supportive team that makes a real difference in people's lives.
- Qualifications: Great customer service skills, resilience, computer literacy, and empathy are essential.
- Other info: Hybrid working available after 6 months; free tea, coffee, and a subsidised café at the office.
The predicted salary is between 20500 - 24500 £ per year.
What is a Customer Service Advisor at Sovereign Network Group?
Our Customer Service Advisors are at the centre of what we do. The team is the first point of contact for 140,000 of our customers. They rely on us to be there when they need support and you will be owning and resolving their queries.
Our current positions are for full time Customer Service Advisors working 37 hours a week. You will be working on a rota basis between 8.00am and 6.00pm Monday to Friday. The first 6 months will be based in our Basingstoke office then we can offer you hybrid working.
We offer a starting salary of £24,531. As you grow your skills in the Contact Services Team you will have the opportunity to be part of our progression programme which offers additional responsibility and training as well as an increase in salary.
What we look for
We are looking for people with great customer service skills who have the ability to actively listen
Our calls can be complex and difficult so you will need to be resilient.
We need you to have good computer literacy. We use multiple systems which you will be using while talking to our customers.
The ability to turn a problem in to a solution.
Empathy and a passion for helping people
The ability to connect and communicate with colleagues across the business
The majority of our customers call about repairs, so an understanding of what can happen in a home is an advantage.
What we offer you
As a member of the Customer Services Team you will be part of an engaging, friendly and supportive working environment. Your Team Manager will be focussed on bringing out the best in you, giving back what you put in.
We invest in our people, and you will be able to develop your skills and be part of something that makes a real difference to people\’s lives. This role can give you the opportunity for a career within a successful and diverse organisation.
Some of our benefits include:
25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
A chance to buy or sell holiday as part of our flexible benefits package
A generous pension scheme matching up to 12%
Life cover as soon as you join us
You will be a part of our Recognition scheme where you can be gifted retail vouchers
A range of wellbeing discounts including Gym Memberships
A wide selection of other benefits available
Our head office in Basing View, Basingstoke offers a great space to work in. We provide everything you need to start work in our light, spacious and friendly office environment. There is even free tea and coffee and a subsidised café!
About us
It\’s an exciting time to be a part of the team as Sovereign have joined forces with Network Homes to form SNG (Sovereign Network Group). Together we provide over 84,000 homes and invest in communities across London and the South of England. Our purpose is to to provide good affordable homes in thriving communities that people love for generations.
We invest for the long term, in individual homes, our customers and work with partners to make a lasting difference to our neighbourhoods. Sovereign Network Group\’s financial strength will enable us to meet housing needs, regenerate places and build on the existing strengths in our communities.
We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.
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Customer Service Advisor employer: Sovereign Network Group
Contact Detail:
Sovereign Network Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with common customer service scenarios, especially those related to home repairs. Understanding the types of issues customers might face will help you respond more effectively during interviews.
✨Tip Number 2
Practice active listening skills by engaging in conversations where you summarise what others say. This will prepare you for the role, as you'll need to demonstrate this skill when handling customer queries.
✨Tip Number 3
Showcase your resilience by preparing examples of how you've handled difficult situations in the past. This will highlight your ability to remain calm and find solutions under pressure, which is crucial for a Customer Service Advisor.
✨Tip Number 4
Connect with current or former employees on platforms like LinkedIn to gain insights into the company culture and expectations. This can give you an edge in understanding what they value in a candidate.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand what a Customer Service Advisor does at Sovereign Network Group. Familiarise yourself with their responsibilities, such as resolving customer queries and providing support.
Tailor Your CV: Highlight your customer service experience and skills in your CV. Emphasise your ability to listen actively, solve problems, and communicate effectively, as these are key traits they are looking for.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping people and your resilience in handling complex situations. Mention any relevant experience you have, especially in customer service or related fields.
Showcase Relevant Skills: In your application, be sure to mention your computer literacy and any experience with multiple systems, as this is crucial for the role. If you have knowledge about home repairs, include that too, as it can set you apart from other candidates.
How to prepare for a job interview at Sovereign Network Group
✨Showcase Your Customer Service Skills
Make sure to highlight your previous experience in customer service during the interview. Share specific examples of how you've successfully resolved customer queries and demonstrated empathy, as these are key traits that Sovereign Network Group values.
✨Demonstrate Resilience
Prepare to discuss situations where you faced challenging customer interactions. Explain how you remained calm and focused, turning difficult situations into positive outcomes. This will show your potential employer that you can handle the complexities of the role.
✨Familiarise Yourself with Home Repairs
Since many customer calls will be about home repairs, having a basic understanding of common issues can set you apart. Research typical household problems and solutions so you can speak confidently about them during the interview.
✨Emphasise Team Communication
Highlight your ability to connect and communicate effectively with colleagues. Share examples of how teamwork has helped you achieve goals in past roles, as this aligns with the collaborative environment at Sovereign Network Group.
