At a Glance
- Tasks: Resolve customer complaints and communicate effectively with clients and colleagues.
- Company: Sovereign Network Group, a supportive and dynamic workplace in Basingstoke.
- Benefits: Generous holiday, pension scheme, and extra wellbeing days.
- Other info: Enjoy a hybrid work model with a varied caseload.
- Why this job: Make a difference by helping customers and enhancing their experience.
- Qualifications: Strong communication skills and experience in complaint resolution.
The predicted salary is between 30000 - 40000 £ per year.
Sovereign Network Group in Basingstoke seeks a Customer Complaints Specialist T2 for a hybrid role focusing on resolving customer complaints effectively.
This position involves regular communication with customers, collaboration with colleagues, and managing a varied caseload.
Ideal candidates will have excellent communication skills, previous experience in complaint resolution, and proficiency in Microsoft applications.
Benefits include generous holiday, pension scheme, and additional wellbeing days.
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We think you need these skills to ace Customer Complaints Specialist — Hybrid, Empathetic Problem Solver
Communication Skills
Complaint Resolution
Customer Service
Microsoft Applications Proficiency
Problem-Solving Skills
Collaboration
Time Management
