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- Tasks: Coordinate repairs and maintenance, ensuring excellent service for residents and trade staff.
- Company: Join a dynamic team at Sovereign and Network Homes, committed to community and quality housing.
- Benefits: Flexible part-time hours, supportive work environment, and opportunities for personal growth.
- Why this job: Make a real difference in people's lives while developing your organisational and customer service skills.
- Qualifications: Experience in administration and a passion for helping others is essential.
- Other info: Be part of a collaborative team with a focus on improving community living.
The predicted salary is between 1300 - 1800 £ per month.
Are you well organised and enjoy providing an excellent service to customers and colleagues? Do you enjoy working in a busy and varied role? We are currently looking for a Part Time Coordinator to join our fast paced operations support Team, working in our Property Services division in our Blandford Office on a 12 month Fixed Term Basis. The working hours will be 16 hours per week, with flexibility regarding days and hours.
Your responsibilities will include receiving work orders and scheduling work diaries for trades employees completing repairs and maintenance works for our residents. You will enjoy liaising with trade staff and other repairs staff to make sure all appointment targets are met and liaise with residents about their scheduled repair and maintenance works.
Responsibilities:- Deliver the right outcome for our customer
- Provide a first point of contact within your area for business partners
- Assist in complaint and query resolution
- Manage a diary and bookings schedule for the team
- Complete required administration tasks
- Seek opportunities to improve performance and offer solutions
- Establish and maintain own effectiveness by developing strong working relationships with team members and business stakeholders
- Solid experience in administration within a busy customer focused role
- Some understanding of building maintenance terminology preferred
- Experience of using several different computer systems
- Ability to manage your own workload
- Strong customer service focus & confident telephone manner
- The ability to think quickly and clearly and work well under pressure
- Empathy and a passion for helping people
As someone committed to customer service, you will work as part of our Property Team responsible for scheduling repairs and maintenance works to fit with the diaries of our trade staff and contractors.
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people.
About Sovereign and Network Homes: It's an exciting time to join us as Sovereign have joined forces with Network Homes to form SNG. Together we provide over 85,000 homes and invest in communities across London and the South of England - our purpose being to provide quality affordable homes and places that people love for generations.
Coordinator - Property Services (Part Time Contract) employer: Sovereign Network Group
Contact Detail:
Sovereign Network Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Coordinator - Property Services (Part Time Contract)
✨Tip Number 1
Get to know the company! Research Sovereign and Network Homes, their values, and what they stand for. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Coordinator, you'll be liaising with various stakeholders. Role-play common scenarios with a friend or family member to boost your confidence and ensure you can handle any situation that comes your way.
✨Tip Number 3
Show off your organisational skills! Prepare a mock schedule or diary management plan to demonstrate how you would handle the workload. This will give you an edge and show that you’re ready to hit the ground running.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and keep you top of mind.
We think you need these skills to ace Coordinator - Property Services (Part Time Contract)
Some tips for your application 🫡
Show Off Your Organisational Skills: Make sure to highlight your organisational abilities in your application. We want to see how you manage your workload and keep everything running smoothly, especially in a busy role like this one!
Customer Service is Key: Since this role is all about providing excellent service, share examples of how you've gone above and beyond for customers in the past. We love to see that passion for helping people shine through!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. We appreciate when candidates show they understand what we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Sovereign Network Group
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Coordinator in Property Services. Familiarise yourself with terms related to building maintenance and the specific tasks mentioned in the job description. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is heavily focused on customer service, prepare examples from your past experiences where you've successfully resolved complaints or queries. Highlight your ability to empathise with customers and how you’ve gone the extra mile to ensure their satisfaction.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage your workload and prioritise tasks. You might even want to bring a sample of a scheduling tool or diary management system you've used before. This will illustrate your organisational skills and your ability to handle a busy environment effectively.
✨Build Rapport with Your Interviewers
During the interview, take the time to connect with your interviewers. Ask them about their experiences within the team and share your enthusiasm for working collaboratively. Building a good rapport can leave a lasting impression and show that you’re a team player.
