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For Companies At a Glance
- Tasks: Coordinate repairs and maintenance, liaising with trades and residents to ensure smooth operations.
- Company: Join a dynamic team at SNG, committed to providing quality affordable homes.
- Benefits: Enjoy 25 days holiday, wellbeing days, and a generous pension scheme.
- Other info: Flexible hours and opportunities for personal growth in a supportive environment.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Strong admin skills, customer service focus, and ability to manage workloads.
The predicted salary is between 25936 - 30000 £ per year.
We are currently looking for a Part Time Coordinator to join our fast-paced operations support team, working in our Property Services division in our Blandford Office on a 12-month Fixed Term Basis.
Salary: £25,936.00 - £30,000.00 Per year (based on a Full Time Equivalent). The working hours will be 16 hours per week, with flexibility regarding days and hours.
It's an exciting time to join us as Sovereign have joined forces with Network Homes to form SNG. Together we provide over 85,000 homes and invest in communities across London and the South of England – our purpose being to provide quality affordable homes and places that people love for generations.
The Role
- Your responsibilities will include receiving work orders and scheduling work diaries for trades employees completing repairs and maintenance works for our residents.
- Responsible to deliver the right outcome for our customer.
- Provide a first point of contact within your area for business partners.
- Assist in complaint and query resolution.
- Manage a diary and bookings schedule for the team.
- Complete required administration tasks.
- Seek opportunities to improve performance and offer solutions.
- Establish and maintain own effectiveness by developing strong working relationships with team members and business stakeholders.
What we look for
- Solid experience in administration within a busy customer-focused role.
- Some understanding of building maintenance terminology preferred.
- Experience of using several different computer systems.
- Ability to manage your own workload.
- Strong customer service focus & confident telephone manner.
- The ability to think quickly and clearly and work well under pressure.
- Empathy and a passion for helping people.
As someone committed to customer service, you'll work as part of our Property Team responsible for scheduling repairs and maintenance works to fit with the diaries of our trade staff and contractors.
We have some great benefits at SNG, including:
- 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days).
- Chance to buy or sell holiday as part of our flexible benefits package.
- 3 additional wellbeing days and 2 paid volunteering days.
- Generous matched pension scheme up to 12% and Life cover at 4x salary.
- Enhanced maternity/paternity/adoption pay.
- Options for private medical insurance, dental insurance and critical illness cover.
- Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service.
Our purpose is to provide good, affordable homes that are the foundation for a better life - and our vision is thriving communities, providing over 85,000 homes and investing in communities across London, the South East, South West and East of England, as well as aiming to create thousands of new affordable homes every year.
Working for us is so much more than just a job. Whatever your role, you'll help us provide homes and services for those who need them - and make a real difference to people’s lives.
Coordinator - Property Services (Part Time) employer: Sovereign Network Group
Contact Detail:
Sovereign Network Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Coordinator - Property Services (Part Time)
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues to let them know you're on the hunt for a part-time gig. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and the role thoroughly. Think about how your skills in administration and customer service can shine in the Property Services division.
✨Tip Number 3
Practice makes perfect! Do some mock interviews with a friend or in front of the mirror. Focus on showcasing your ability to manage workloads and your passion for helping people.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining our team at SNG.
We think you need these skills to ace Coordinator - Property Services (Part Time)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Coordinator role. Highlight your experience in administration and customer service, as these are key for us at StudySmarter. Show us how your skills match what we're looking for!
Show Your Passion: We love seeing candidates who are genuinely excited about helping people. In your application, share any experiences that demonstrate your empathy and commitment to customer service. Let us know why you want to be part of our Property Services team!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon unless it's relevant to the role. We appreciate a well-structured application that gets straight to the point, making it easy for us to see your strengths.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it helps us keep everything organised on our end!
How to prepare for a job interview at Sovereign Network Group
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Coordinator in Property Services. Familiarise yourself with terms related to building maintenance and the scheduling process. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is heavily focused on customer service, prepare examples from your past experiences where you've successfully resolved complaints or queries. Highlight your ability to empathise with customers and how you’ve gone the extra mile to ensure their satisfaction.
✨Demonstrate Your Organisational Skills
As you'll be managing diaries and scheduling work, be ready to discuss how you prioritise tasks and manage your workload. You could even mention specific tools or systems you've used in the past to keep everything organised and efficient.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics or the company’s future plans. This shows that you’re not just interested in the job, but also in how you can contribute to the company’s mission of providing quality affordable homes.