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For Companies At a Glance
- Tasks: Coordinate repairs and maintenance, manage schedules, and liaise with residents and trades staff.
- Company: Join Sovereign Network Group, the 6th largest housing association in the UK, focused on excellence.
- Benefits: Enjoy 25 days holiday, flexible working, a generous pension scheme, and wellbeing discounts.
- Why this job: Be part of a dynamic team, enhance your customer service skills, and make a real impact.
- Qualifications: Experience in administration, strong customer focus, and ability to manage workloads under pressure.
- Other info: We value diversity and encourage applications from all backgrounds to create an inclusive workplace.
The predicted salary is between 28800 - 43200 £ per year.
Are you well organised and enjoy providing an excellent service to customers and colleagues? Do you enjoy working in a busy and varied role?
We are currently looking for a Coordinator to join our fast paced operations support Team, working in our Property Services division in our Blandford Office on a 12 month FTC Basis.
About Sovereign Network Group (SNG)
We are thrilled to have joined forces with Network Homes in October 2023, which now places us as the 6th largest housing association in the UK. Sovereign and Network Homes have come together as SNG (Sovereign Network Group) – an organisation that takes the best of both and makes it even better.
The Role
Your responsibilities will include receiving work orders and scheduling work diaries for trades employees completing repairs and maintenance works for our residents. You\’ll enjoy liaising with trade staff and other repairs staff to make sure all appointment targets are met and liaise with residents about their scheduled repair and maintenance works.
Responsible to deliver the right outcome for our customer
Provide a first point of contact within your area for business partners
Assist in complaint and query resolution
To manage a diary and bookings schedule for the team
Complete required administration tasks
Seek opportunities to improve performance and offer solutions
Establish and maintain own effectiveness by developing strong working relationships with team members, business stakeholders
What we look for
Solid experience in administration within a busy customer focused role
Some understanding of building maintenance terminology preferred
Experience of using several different computer systems
Ability to manage your own work load
Strong customer service focus & confident telephone manner
The ability to think quickly and clearly and work well under pressure
Empathy and a passion for helping people
As someone committed to customer service, you\’ll work as part of our Property Team responsible for scheduling repairs and maintenance works to fit with the diaries of our trade staff and contractors
Rewards package
25 Days Holiday (pro rata + Bank Holidays (with an extra day every year up to 30 days)
Chance to buy or sell holiday as part of our flexible benefits package
Generous company pension scheme, matched up to 12%
Flexible working
Recognition scheme
Wellbeing discounts
At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive, whatever their personal or professional background. We encourage applications from all. We believe that diverse talent makes us stronger.
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Coordinator - Property Services (Fixed Term) employer: Sovereign Network Group
Contact Detail:
Sovereign Network Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Coordinator - Property Services (Fixed Term)
✨Tip Number 1
Familiarise yourself with the property services sector, especially in relation to building maintenance terminology. This knowledge will help you communicate effectively with trade staff and understand the nuances of the role.
✨Tip Number 2
Demonstrate your organisational skills by preparing examples of how you've successfully managed workloads in previous roles. Be ready to discuss specific situations where you improved efficiency or resolved scheduling conflicts.
✨Tip Number 3
Showcase your customer service experience by sharing stories that highlight your ability to handle complaints and queries effectively. This will illustrate your commitment to providing excellent service, which is crucial for this position.
✨Tip Number 4
Network with current or former employees of Sovereign Network Group or similar organisations. This can provide you with insights into the company culture and expectations, helping you tailor your approach during the interview process.
We think you need these skills to ace Coordinator - Property Services (Fixed Term)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administration and customer service. Emphasise any roles where you managed schedules or liaised with customers, as these are key aspects of the Coordinator position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your organisational skills and customer service focus. Mention specific examples of how you've successfully handled busy workloads or resolved customer queries in the past.
Highlight Relevant Skills: In your application, clearly outline your ability to manage multiple tasks under pressure. Include any experience with building maintenance terminology or using various computer systems, as this will strengthen your application.
Show Your Passion for Customer Service: Demonstrate your commitment to providing excellent service in your application. Share anecdotes that reflect your empathy and passion for helping people, which aligns with the values of Sovereign Network Group.
How to prepare for a job interview at Sovereign Network Group
✨Show Your Organisational Skills
As a Coordinator, you'll need to demonstrate your ability to manage multiple tasks efficiently. Prepare examples from your past experiences where you successfully organised schedules or managed workloads under pressure.
✨Highlight Customer Service Experience
Since the role focuses on providing excellent service to customers and colleagues, be ready to discuss specific instances where you went above and beyond to assist customers or resolve issues.
✨Familiarise Yourself with Building Maintenance Terminology
While not mandatory, having a basic understanding of building maintenance terms can set you apart. Brush up on relevant terminology so you can communicate effectively with trade staff during the interview.
✨Demonstrate Your Problem-Solving Skills
The role involves resolving complaints and queries. Prepare to share examples of how you've tackled challenges in previous roles, showcasing your ability to think quickly and find effective solutions.
