At a Glance
- Tasks: Manage appointments and ensure excellent customer service in a fast-paced environment.
- Company: Join SNG, the 6th largest housing association in the UK, focused on quality homes and communities.
- Benefits: Enjoy flexible working, 25 days holiday, and a £450 annual flex-pot.
- Other info: Diverse applicants are encouraged; we believe in the strength of varied backgrounds.
- Why this job: Make a positive impact while developing your skills in a supportive, inclusive culture.
- Qualifications: No specific experience required; just bring your enthusiasm and willingness to learn!
The predicted salary is between 28800 - 43200 € per year.
Are you well organised and enjoy providing an excellent service to customers and colleagues? Do you enjoy working in a busy and varied role?
We are currently looking for a Coordinator to join our fast-paced Operations Support Team, working in our Property Services division in our Head Office - Basingstoke on a 12 month Fixed Term Basis.
About Sovereign Network Group (SNG)
SNG provides over 85,000 homes and invest in communities across London and the South of England - our purpose, to provide quality affordable homes and places that people love for generations.
The Role
Your responsibilities will include receiving work orders and scheduling work diaries for trades employees completing repairs and maintenance works for our residents. You'll enjoy liaising with trade staff and other repairs staff to make sure all appointment targets are met and liaise with residents about their scheduled repair and maintenance works.
- Responsible to deliver the right outcome for our customer
- Provide a first point of contact within your area for business partners
- Assist in complaint and query resolution
- To manage a diary and bookings schedule for the team
- Complete required administration tasks
- Seek opportunities to improve performance and offer solutions
- Establish and maintain own effectiveness by developing strong working relationships with team members, business stakeholders
What we look for
- Solid experience in administration within a busy customer focused role
- Some understanding of building maintenance terminology preferred
- Experience of using several different computer systems
- Ability to manage your own workload
- Strong customer service focus & confident telephone manner
- The ability to think quickly and clearly and work well under pressure
- Empathy and a passion for helping people
- As someone committed to customer service, you'll work as part of our Property Team responsible for scheduling repairs and maintenance works to fit with the diaries of our trade staff and contractors
Coordinator - Property Services (Fixed Term) in Basingstoke employer: Sovereign Network Group
At Sovereign Network Group, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that prioritises employee well-being and professional growth. Our Basingstoke office provides a dynamic environment where you can thrive, with benefits such as flexible working options, generous holiday allowances, and a commitment to diversity that ensures everyone can contribute to our mission of delivering high-quality homes and connected communities.
StudySmarter Expert Advice🤫
We think this is how you could land Coordinator - Property Services (Fixed Term) in Basingstoke
✨Tip Number 1
Familiarise yourself with the key accountabilities of the role. Understanding operational delivery and compliance standards will help you demonstrate your knowledge during any discussions or interviews.
✨Tip Number 2
Network with current employees at SNG or in similar roles. Engaging with them on platforms like LinkedIn can provide insights into the company culture and expectations, which you can leverage in your conversations.
✨Tip Number 3
Prepare to discuss your experience in fast-paced, regulated environments. Be ready to share specific examples of how you've managed workloads and maintained compliance, as this is crucial for the Coordinator role.
✨Tip Number 4
Showcase your customer service achievements. Since the role focuses on delivering excellent customer service, be prepared to highlight instances where you've gone above and beyond to meet customer needs.
We think you need these skills to ace Coordinator - Property Services (Fixed Term) in Basingstoke
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience and skills that align with the key accountabilities of the Coordinator - Property Services role. Emphasise your ability to manage compliance, customer service, and operational delivery.
Craft a Compelling Cover Letter:Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how your previous experiences have prepared you for the fast-paced environment at SNG and how you can contribute to their mission.
Highlight Relevant Skills:In your application, focus on skills such as stakeholder management, decision-making, and data compliance. Provide concrete examples of how you've successfully used these skills in past roles to achieve positive outcomes.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Coordinator role.
How to prepare for a job interview at Sovereign Network Group
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities. Be prepared to discuss how your skills and experiences align with the role of Coordinator - Property Services, especially in managing compliance and customer service.
✨Showcase Your Customer Service Skills
Since this role focuses heavily on delivering excellent customer service, come prepared with specific examples of how you've successfully handled customer interactions in the past. Highlight any achievements that demonstrate your ability to resolve issues effectively.
✨Demonstrate Team Collaboration
The position requires effective collaboration across teams and departments. Be ready to share examples of how you've worked with others to achieve common goals, particularly in a fast-paced environment. This will show your ability to adapt and support colleagues during busy periods.
✨Familiarise Yourself with Compliance Standards
Given the importance of compliance in this role, brush up on relevant health, safety, and environmental legislation. Be prepared to discuss how you ensure compliance in your work and how you would handle potential data breaches or compliance issues.
