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For Companies At a Glance
- Tasks: Coordinate repairs and maintenance, manage schedules, and liaise with residents and trades staff.
- Company: Join Sovereign Network Group, the 6th largest housing association in the UK, focused on excellence.
- Benefits: Enjoy 25 days holiday, flexible working, a generous pension scheme, and wellbeing discounts.
- Why this job: Be part of a dynamic team that values customer service and offers opportunities for personal growth.
- Qualifications: Experience in administration, strong customer service skills, and ability to manage workloads under pressure.
- Other info: We celebrate diversity and encourage applications from all backgrounds to create an inclusive workplace.
The predicted salary is between 28800 - 43200 £ per year.
Are you well organised and enjoy providing an excellent service to customers and colleagues? Do you enjoy working in a busy and varied role?
We are currently looking for a Coordinator to join our fast paced operations support Team, working in our Property Services division in our Ryde office on a Permanent Basis.
About Sovereign Network Group (SNG)
We are thrilled to have joined forces with Network Homes in October 2023, which now places us as the 6th largest housing association in the UK. Sovereign and Network Homes have come together as SNG (Sovereign Network Group) – an organisation that takes the best of both and makes it even better.
The Role
Your responsibilities will include receiving work orders and scheduling work diaries for trades employees completing repairs and maintenance works for our residents. You\’ll enjoy liaising with trade staff and other repairs staff to make sure all appointment targets are met and liaise with residents about their scheduled repair and maintenance works.
Responsible to deliver the right outcome for our customer
Provide a first point of contact within your area for business partners
Assist in complaint and query resolution
To manage a diary and bookings schedule for the team
Complete required administration tasks
Seek opportunities to improve performance and offer solutions
Establish and maintain own effectiveness by developing strong working relationships with team members, business stakeholders
What we look for
Solid experience in administration within a busy customer focused role
Some understanding of building maintenance terminology preferred
Experience of using several different computer systems
Ability to manage your own work load
Strong customer service focus & confident telephone manner
The ability to think quickly and clearly and work well under pressure
Empathy and a passion for helping people
As someone committed to customer service, you\’ll work as part of our Property Team responsible for scheduling repairs and maintenance works to fit with the diaries of our trade staff and contractors
Rewards package
25 Days Holiday (pro rata + Bank Holidays (with an extra day every year up to 30 days)
Chance to buy or sell holiday as part of our flexible benefits package
Generous company pension scheme, matched up to 12%
Flexible working
Recognition scheme
Wellbeing discounts
At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive, whatever their personal or professional background. We encourage applications from all. We believe that diverse talent makes us stronger.
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Coordinator - Property Services employer: Sovereign Network Group
Contact Detail:
Sovereign Network Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Coordinator - Property Services
✨Tip Number 1
Familiarise yourself with the property services sector, especially in relation to building maintenance terminology. This knowledge will help you communicate effectively with trade staff and understand the nuances of the role.
✨Tip Number 2
Demonstrate your organisational skills by preparing examples of how you've successfully managed schedules or diaries in previous roles. Be ready to discuss these experiences during any interviews.
✨Tip Number 3
Showcase your customer service skills by thinking of specific instances where you've resolved complaints or queries effectively. This will highlight your ability to handle pressure and maintain a positive attitude.
✨Tip Number 4
Network with current or former employees of Sovereign Network Group or similar organisations. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Coordinator - Property Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administration and customer service. Use specific examples that demonstrate your ability to manage workloads and provide excellent service, as these are key aspects of the Coordinator role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your organisational skills and your passion for helping people. Mention your understanding of building maintenance terminology and how you can contribute to the team at Sovereign Network Group.
Highlight Relevant Skills: In your application, emphasise your ability to work under pressure and manage multiple tasks. Include any experience with computer systems that may be relevant to the role, as this will show your readiness for the fast-paced environment.
Show Enthusiasm for the Role: Express your excitement about the opportunity to work with Sovereign Network Group. Mention their commitment to inclusion and how you align with their values, which can help you stand out as a candidate who fits well within their culture.
How to prepare for a job interview at Sovereign Network Group
✨Showcase Your Organisational Skills
As a Coordinator in Property Services, your ability to manage schedules and work orders is crucial. Be prepared to discuss specific examples of how you've successfully organised tasks or projects in previous roles.
✨Demonstrate Customer Service Excellence
Highlight your experience in customer-focused roles. Share stories that illustrate your commitment to providing excellent service and how you’ve resolved complaints or queries effectively.
✨Familiarise Yourself with Building Maintenance Terminology
While not mandatory, having a basic understanding of building maintenance terms can set you apart. Brush up on relevant terminology so you can communicate confidently with trade staff during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to think quickly under pressure. Prepare for scenarios where you might need to prioritise tasks or handle unexpected challenges, and think through how you would respond.
