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For Companies At a Glance
- Tasks: Coordinate repairs and maintenance, manage schedules, and liaise with residents and trades staff.
- Company: Join Sovereign Network Group, the 6th largest housing association in the UK, focused on community impact.
- Benefits: Enjoy 25 days holiday, flexible working, a generous pension scheme, and wellbeing discounts.
- Why this job: Be part of a dynamic team that values customer service and offers opportunities for personal growth.
- Qualifications: Experience in administration, strong customer service skills, and ability to manage workloads under pressure.
- Other info: We celebrate diversity and encourage applications from all backgrounds to create an inclusive workplace.
The predicted salary is between 28800 - 43200 £ per year.
Are you well organised and enjoy providing an excellent service to customers and colleagues? Do you enjoy working in a busy and varied role?
We are currently looking for a Coordinator to join our fast paced operations support Team, working in our Property Services division in our Greenham, Newbury Office on a Permanent Basis.
About Sovereign Network Group (SNG)
We are thrilled to have joined forces with Network Homes in October 2023, which now places us as the 6th largest housing association in the UK. Sovereign and Network Homes have come together as SNG (Sovereign Network Group) – an organisation that takes the best of both and makes it even better.
The Role
Your responsibilities will include receiving work orders and scheduling work diaries for trades employees completing repairs and maintenance works for our residents. You\’ll enjoy liaising with trade staff and other repairs staff to make sure all appointment targets are met and liaise with residents about their scheduled repair and maintenance works.
Responsible to deliver the right outcome for our customer
Provide a first point of contact within your area for business partners
Assist in complaint and query resolution
To manage a diary and bookings schedule for the team
Complete required administration tasks
Seek opportunities to improve performance and offer solutions
Establish and maintain own effectiveness by developing strong working relationships with team members, business stakeholders
What we look for
Solid experience in administration within a busy customer focused role
Some understanding of building maintenance terminology preferred
Experience of using several different computer systems
Ability to manage your own work load
Strong customer service focus & confident telephone manner
The ability to think quickly and clearly and work well under pressure
Empathy and a passion for helping people
As someone committed to customer service, you\’ll work as part of our Property Team responsible for scheduling repairs and maintenance works to fit with the diaries of our trade staff and contractors
Rewards package
25 Days Holiday (pro rata + Bank Holidays (with an extra day every year up to 30 days)
Chance to buy or sell holiday as part of our flexible benefits package
Generous company pension scheme, matched up to 12%
Flexible working
Recognition scheme
Wellbeing discounts
At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive, whatever their personal or professional background. We encourage applications from all. We believe that diverse talent makes us stronger.
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Coordinator - Property Services employer: Sovereign Network Group
Contact Detail:
Sovereign Network Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Coordinator - Property Services
✨Tip Number 1
Familiarise yourself with the property services sector, especially in relation to building maintenance terminology. This knowledge will help you communicate effectively with trade staff and understand the nuances of the role.
✨Tip Number 2
Demonstrate your organisational skills by preparing examples of how you've successfully managed workloads or schedules in previous roles. Being able to showcase your ability to handle multiple tasks will set you apart.
✨Tip Number 3
Highlight your customer service experience during any interactions with us. Be ready to discuss specific instances where you've resolved complaints or queries, as this is crucial for the Coordinator role.
✨Tip Number 4
Network with current employees or professionals in the property services field. Engaging with others can provide insights into the company culture and expectations, which can be beneficial during interviews.
We think you need these skills to ace Coordinator - Property Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in administration and customer service. Use specific examples that demonstrate your ability to manage workloads and provide excellent service, as these are key aspects of the Coordinator role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your understanding of building maintenance terminology and how your skills align with the responsibilities outlined in the job description.
Showcase Relevant Experience: When detailing your work history, focus on roles where you managed schedules or liaised with customers. Highlight any experience you have with computer systems, as this is important for the position.
Demonstrate Your Customer Service Skills: Provide examples of how you've successfully resolved complaints or queries in previous roles. This will show your potential employer that you have the empathy and passion for helping people that they are looking for.
How to prepare for a job interview at Sovereign Network Group
✨Showcase Your Organisational Skills
As a Coordinator in Property Services, your ability to stay organised is crucial. Be prepared to discuss specific examples of how you've managed schedules or prioritised tasks in previous roles.
✨Demonstrate Customer Service Excellence
Highlight your experience in customer-focused roles. Share stories that illustrate your commitment to providing excellent service and how you’ve resolved complaints or queries effectively.
✨Familiarise Yourself with Building Maintenance Terminology
While not mandatory, having a basic understanding of building maintenance terms can set you apart. Brush up on relevant terminology so you can engage confidently with trade staff during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to think quickly under pressure. Prepare for scenarios where you might need to manage conflicting priorities or handle difficult customer interactions.
