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- Tasks: Coordinate repairs and maintenance, ensuring excellent service for residents and trade staff.
- Company: Join Sovereign Network Group, the 6th largest housing association in the UK.
- Benefits: Enjoy 25 days holiday, flexible working, and a generous pension scheme.
- Why this job: Make a real difference by helping people and improving their living conditions.
- Qualifications: Experience in administration and strong customer service skills required.
- Other info: Be part of a diverse team that values inclusion and personal growth.
The predicted salary is between 28800 - 43200 £ per year.
Are you well organized and enjoy providing an excellent service to customers and colleagues? Do you enjoy working in a busy and varied role? Your responsibilities will include receiving work orders and scheduling work diaries for trades employees completing repairs and maintenance works for our residents. You\’ll enjoy liaising with trade staff and other repairs staff to make sure all appointment targets are met and liaise with residents about their scheduled repair and maintenance works.
Responsibilities
- Responsible to deliver the right outcome for our customer
- Provide a first point of contact within your area for business partners
- Assist in complaint and query resolution
- To manage a diary and bookings schedule for the team
- Complete required administration tasks
- Seek opportunities to improve performance and offer solutions
- Establish and maintain own effectiveness by developing strong working relationships with team members, business stakeholders
Qualifications
- Solid experience in administration within a busy customer focused role
- Some understanding of building maintenance terminology preferred
- Experience of using several different computer systems
- Ability to manage your own workload
- Strong customer service focus & confident telephone manner
- The ability to think quickly and clearly and work well under pressure
- Empathy and a passion for helping people
As someone committed to customer service, you’ll work as part of our Property Team responsible for scheduling repairs and maintenance works to fit with the diaries of our trade staff and contractors, Disability Confident.
Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. In certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to our recruitment page.
We are thrilled to have joined forces with Network Homes in October 2023, which now places us as the 6th largest housing association in the UK. Sovereign and Network Homes have come together as SNG (Sovereign Network Group) an organisation that takes the best of both and makes it even better.
Benefits
- 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
- Chance to purchase or sell holiday as part of our flexible benefits package
- 3 additional Wellbeing days and 2 paid volunteering days
- Generous matched pension scheme up to 12% and Life cover at 4x salary
- Enhanced maternity/adoption pay
- Enhanced paternity pay – 6 weeks full pay (after 26 weeks\’ service)
- Options for private medical insurance, dental insurance and critical illness cover
- Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service
We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.
This is a great opportunity to join the team as we progress through an exciting period of change at SNG. We pride ourselves on having a relaxed, supportive and forward-thinking culture, working collaboratively to achieve success.
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Coordinator - Property Services employer: Sovereign Network Group
Contact Detail:
Sovereign Network Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Coordinator - Property Services
✨Tip Number 1
Get to know the company! Research Sovereign Network Group and understand their values and mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role in the Property Services division. Personal connections can make a huge difference!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and administration. Think about specific examples from your past experiences that demonstrate your skills in managing workloads and resolving queries effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our awesome team at SNG.
We think you need these skills to ace Coordinator - Property Services
Some tips for your application 🫡
Show Off Your Organisational Skills: Make sure to highlight your organisational skills in your application. We want to see how you manage your workload and keep everything running smoothly, especially in a busy environment like ours.
Customer Service is Key: Since this role is all about providing excellent service, share examples of how you've gone above and beyond for customers in the past. We love seeing that passion for helping people shine through!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the job description. It shows us you’re genuinely interested in the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it’s super easy to do!
How to prepare for a job interview at Sovereign Network Group
✨Know Your Stuff
Familiarise yourself with the basics of building maintenance terminology. This will not only help you understand the role better but also show your potential employer that you're genuinely interested in the position.
✨Show Off Your Organisation Skills
Prepare examples of how you've successfully managed schedules or diaries in previous roles. Being able to demonstrate your organisational skills will be key, especially since this role involves scheduling work for trades staff.
✨Customer Service is Key
Think of specific instances where you've gone above and beyond for customers. Be ready to discuss how you handle complaints and queries, as this role requires a strong customer service focus.
✨Build Rapport
Practice your communication skills! Since you'll be liaising with trade staff and residents, showing that you can build strong working relationships will be crucial. Consider role-playing common scenarios with a friend to boost your confidence.