At a Glance
- Tasks: Coordinate repairs and maintenance, ensuring excellent service for residents and trades staff.
- Company: Join Sovereign Network Group, a leader in providing quality affordable homes.
- Benefits: Enjoy 25 days holiday, flexible benefits, and a generous pension scheme.
- Other info: Embrace a culture of inclusion and personal growth at SNG.
- Why this job: Be part of a dynamic team making a real difference in people's lives.
- Qualifications: Experience in administration and strong customer service skills required.
The predicted salary is between 25936 - 30000 £ per year.
Salary: £25,936.00 - £30,000.00 Per year
Are you well organised and enjoy providing an excellent service to customers and colleagues? Do you enjoy working in a busy and varied role? We are currently looking for a Coordinator to join our fast-paced operations support Team, working in our Property Services division in our Blandford Office on a Permanent Basis.
About Sovereign Network Group (SNG)
SNG provides over 85,000 homes and invests in communities across London and the South of England – our purpose, to provide quality affordable homes and places that people love for generations.
The Role
Your responsibilities will include receiving work orders and scheduling work diaries for trades employees completing repairs and maintenance works for our residents. You'll enjoy liaising with trade staff and other repairs staff to make sure all appointment targets are met and liaise with residents about their scheduled repair and maintenance works.
- Responsible to deliver the right outcome for our customer
- Provide a first point of contact within your area for business partners
- Assist in complaint and query resolution
- To manage a diary and bookings schedule for the team
- Complete required administration tasks
- Seek opportunities to improve performance and offer solutions
- Establish and maintain own effectiveness by developing strong working relationships with team members, business stakeholders
What we look for
- Solid experience in administration within a busy customer focused role
- Some understanding of building maintenance terminology preferred
- Experience of using several different computer systems
- Ability to manage your own workload
- Strong customer service focus & confident telephone manner
- The ability to think quickly and clearly and work well under pressure
- Empathy and a passion for helping people
As someone committed to customer service, you'll work as part of our Property Team responsible for scheduling repairs and maintenance works to fit with the diaries of our trade staff and contractors.
We have some great benefits at SNG, including:
- 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
- Chance to buy or sell holiday as part of our flexible benefits package
- 3 additional wellbeing days and 2 paid volunteering days
- Generous matched pension scheme up to 12% and Life cover at 4x salary
- Enhanced maternity/paternity/adoption pay
- Options for private medical insurance, dental insurance and critical illness cover
- Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service
At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.
Coordinator - Operations Support employer: Sovereign Network Group
Sovereign Network Group (SNG) is an exceptional employer, offering a vibrant work culture in the heart of Blandford, where you can thrive in a supportive environment dedicated to customer service excellence. With generous benefits including 25 days of holiday, enhanced parental leave, and a strong commitment to employee wellbeing and inclusion, SNG fosters professional growth and encourages a collaborative spirit among its team members. Join us to make a meaningful impact in providing quality affordable homes while enjoying a fulfilling career with ample opportunities for development.
StudySmarter Expert Advice🤫
We think this is how you could land Coordinator - Operations Support
✨Tip Number 1
Get to know the company! Research Sovereign Network Group and understand their values and mission. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills. As a Coordinator, you'll be liaising with various stakeholders. Role-play common scenarios with a friend or family member to boost your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our awesome team at SNG.
We think you need these skills to ace Coordinator - Operations Support
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Coordinator role. Highlight your experience in administration and customer service, and show how you can bring value to our operations support team.
Showcase Your Organisational Skills:Since this role is all about managing diaries and scheduling, give examples of how you've successfully organised tasks or projects in the past. We want to see your ability to juggle multiple responsibilities!
Be Personable:We love a friendly face! In your application, let your personality shine through. Share your passion for helping people and your approach to providing excellent customer service.
Apply Through Our Website:Don’t forget to submit your application through our careers site. It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Sovereign Network Group
✨Know Your Stuff
Familiarise yourself with the role of a Coordinator in Operations Support. Understand the key responsibilities, like scheduling work diaries and liaising with trade staff. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent service, be ready to share examples of how you've handled customer queries or complaints in the past. Highlight your ability to empathise and resolve issues quickly, as this will resonate well with the interviewers.
✨Demonstrate Your Organisational Skills
Prepare to discuss how you manage your workload and prioritise tasks. You might want to mention specific tools or methods you use to stay organised, especially in a busy environment. This will show that you can handle the fast-paced nature of the job.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face, or opportunities for improvement within the operations support process. This shows your enthusiasm and willingness to contribute positively to the team.
