At a Glance
- Tasks: Coordinate lettings to ensure a smooth customer journey and reduce vacancy periods.
- Company: Join one of England's largest housing associations making a real difference in communities.
- Benefits: Flexible office locations, hybrid working, and opportunities for career growth.
- Other info: Dynamic role with a focus on teamwork and community impact.
- Why this job: Be the first point of contact for customers and help them find their new home.
- Qualifications: Administrative experience and strong customer service skills are essential.
The predicted salary is between 32833 - 32833 £ per year.
SNG (Sovereign Network Group) is one of the largest housing associations in England.
We provide over 85,000 homes and invest in communities across the South, West and East of England, including London, as well as building thousands of new affordable homes every year.
We have a fantastic Permanent opportunity for a highly organised Coordinator to join our Lettings team.
We're flexible on your office base, so you can be based either from Basingstoke, Greenham, Hurn, Blandford, Bristol, Exeter, Isle of Wight or London.
You'll work both from home and the office 2 days per week.
What You'll Be Doing
In this role, you'll help customers experience a smooth and positive journey when moving into or out of their home.
You'll work closely with colleagues, customers, local authorities, and external partners to coordinate lettings activity, reduce void periods, and ensure homes are let quickly and efficiently.
Key responsibilities
- First point of contact for lettings-related enquiries, providing advice and guidance to customers and stakeholders. - Coordinating the lettings process to ensure empty homes are advertised and occupied as quickly as possible, preparing and publishing property advertisements across relevant channels. - Monitoring void properties and key milestones to support performance targets and minimise vacancy periods. - Maintaining accurate records across internal systems and external databases. - Setting rents in line with SNG's rent policy and liaising with finance teams where required. - Producing reports, legal documentation, invoices, databases, and spreadsheets to support the service.
What We're Looking For
- Previous administrative experience - Experience delivering excellent customer service within housing, property, public services, or another complex service environment. - Strong organisational skills with the ability to manage competing priorities and meet deadlines. - High levels of accuracy and attention to detail when managing data and records.
Coordinator - Lettings employer: Sovereign Network Group
Sovereign Network Group is an excellent employer, offering a dynamic work culture that values flexibility and collaboration, with the opportunity to work from home while still engaging with colleagues in the office. Employees benefit from a generous holiday allowance, a matched pension scheme, and tailored benefits options, all designed to support personal and professional growth in the vibrant locations of Basingstoke or Greenham. Join us to be part of a forward-thinking team where your analytical skills will directly influence investment strategies and contribute to meaningful outcomes.
