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For Companies At a Glance
- Tasks: Coordinate repairs and maintenance, manage schedules, and assist customers with queries.
- Company: Join Sovereign Network Group, the 6th largest housing association in the UK.
- Benefits: Enjoy flexible working, 25 days holiday, and a £450 yearly benefits pot.
- Why this job: Be part of a dynamic team that values customer service and personal growth.
- Qualifications: Experience in administration and strong customer service skills are preferred.
- Other info: This is an entry-level, part-time role with opportunities for career development.
Coordinator – Fire and Security (Part Time)
Be among the first 25 applicants four weeks ago.
Are you well organized and enjoy providing excellent service to customers and colleagues? Do you thrive in a busy and varied role?
We are currently seeking a Coordinator to join our fast-paced operations support team in the Fire and Security division at our new Hurn Office, on a Permanent Part-Time basis, working 18.5 hours per week.
About Sovereign Network Group (SNG)
In October 2023, we joined forces with Network Homes, making us the 6th largest housing association in the UK. Sovereign and Network Homes have merged as SNG, combining the best of both organizations to create an even stronger entity.
The Role
Your responsibilities will include receiving work orders and scheduling work diaries for tradespeople performing repairs and maintenance for our residents. You will liaise with trade staff and other repairs personnel to ensure appointment targets are met and communicate with residents regarding their scheduled repairs and maintenance.
- Deliver the right outcome for our customers
- Serve as a first point of contact for business partners in your area
- Assist in resolving complaints and queries
- Manage diaries and booking schedules for the team
- Complete administrative tasks as required
- Seek opportunities to improve performance and propose solutions
- Develop and maintain strong working relationships with team members and stakeholders
What We Look For
- Experience in administration within a busy customer-focused environment
- Some knowledge of building maintenance terminology preferred
- Experience using various computer systems
- Ability to manage your own workload effectively
- Strong customer service skills and confident telephone manner
- Ability to think quickly, work under pressure, and remain clear-headed
- Empathy and a passion for helping people
- Commitment to scheduling repairs and maintenance to fit with trade staff and contractor diaries
Rewards Package
- £450 yearly flexible benefit pot for benefits of your choice
- 25 days holiday (pro-rata) plus Bank Holidays, with an extra day each year up to 30 days
- Option to buy or sell holiday as part of flexible benefits
- Generous pension scheme, matched up to 12%
- Flexible working arrangements
- Recognition scheme
- Wellbeing discounts
At Sovereign Network Group, we are committed to inclusion and creating a workplace where everyone can thrive, regardless of background. We encourage applications from all candidates, believing that diversity strengthens us.
Additional Information
- Seniority level: Entry level
- Employment type: Part-time
- Job functions: Other, IT, Management
- Industry: Government Administration
Referrals can double your chances of interviewing at SNG. Get notified about new Security Coordinator jobs in Christchurch, England, UK.
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Coordinator - Fire and Security (Part Time) employer: Sovereign Network Group
Contact Detail:
Sovereign Network Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Coordinator - Fire and Security (Part Time)
✨Tip Number 1
Familiarise yourself with the specific responsibilities of a Coordinator in the Fire and Security division. Understanding the nuances of scheduling work orders and liaising with tradespeople will help you demonstrate your knowledge during any discussions.
✨Tip Number 2
Network with current or former employees of Sovereign Network Group. They can provide insights into the company culture and expectations, which can be invaluable when preparing for interviews.
✨Tip Number 3
Showcase your customer service skills by preparing examples of how you've successfully managed complaints or queries in previous roles. This will highlight your ability to thrive in a busy, customer-focused environment.
✨Tip Number 4
Research common building maintenance terminology and practices. Having a basic understanding will not only boost your confidence but also show your commitment to the role and its requirements.
We think you need these skills to ace Coordinator - Fire and Security (Part Time)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administration and customer service. Emphasise any previous roles where you managed schedules or worked in a busy environment, as these are key aspects of the Coordinator role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your organisational skills and ability to handle multiple tasks. Mention your passion for helping people and how you can contribute to the team at Sovereign Network Group.
Highlight Relevant Skills: In your application, focus on skills such as effective communication, problem-solving, and the ability to work under pressure. These are crucial for managing appointments and liaising with residents and tradespeople.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for this role.
How to prepare for a job interview at Sovereign Network Group
✨Showcase Your Organisational Skills
As a Coordinator, being organised is key. Prepare examples of how you've effectively managed schedules or workloads in previous roles. This will demonstrate your ability to handle the busy environment at Sovereign Network Group.
✨Emphasise Customer Service Experience
Since the role involves liaising with residents and trade staff, highlight your customer service skills. Share specific instances where you resolved complaints or queries, showcasing your empathy and problem-solving abilities.
✨Familiarise Yourself with Building Maintenance Terminology
While not mandatory, having some knowledge of building maintenance terms can set you apart. Brush up on relevant terminology to show that you're proactive and ready to engage with the technical aspects of the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to think quickly under pressure. Practice responding to hypothetical scenarios related to scheduling conflicts or customer complaints, as this will help you convey your clear-headedness in challenging situations.
