Contracts Officer - Property

We have a great opportunity to join Sovereign Network Group (SNG) as a Contracts Officer – Complex Works within our Customer Team. You'll be based from our office in Hertfordshire. This role will combine office and home working to ensure a positive work/life balance.

It's an exciting time to join us as Sovereign have joined forces with Network Homes to form SNG. Together we provide over 85,000 homes and invest in communities across London and the South of England – our purpose being to provide quality affordable homes and places that people love for generations.

The role will be the operational day to day lead for technical services servicing and maintenance contracts, ensuring that customers are placed at the heart of our service delivery. Work alongside the relevant Contracts Manager and maintain effective day-to-day contractor management through both direct case work and a data led approach. Ensure a collaborative culture is followed by the team and manage relationships with both internal and external stakeholders. Ensure that our service is accessible, meets the needs of all customers, is dynamic and is value for money orientated. Ensure that contract management is robust, effective and auditable, and that all operational targets are achieved using data-led service insights to inform decision-making and embedding lessons learned on a continuous basis.

Key Responsibilities

• Support with management of day to day operations and contractor management for delivery across the Herts region, both residential and non-residential portfolio.
• Work closely with Property Services colleagues across the different locality regions to deliver a high-standard service that is agile, responsive, and continuously learning.
• Oversee the scheduling and allocation process for surveyor inspections, ensuring that coordinators are maintaining accurate and auditable records, and systems are updated within operational targets.
• Ensure appropriate financial management processes are maintained and value for money is achieved at all times.
• Oversee customer management processes, ensuring timely and good quality communication is maintained, any specific needs or vulnerabilities are identified at the earliest stage and accommodated for as appropriate.
• Responsible for management of works in progress (WIP) on a contract basis and ensure performance meets corporate targets.
• Collaborate with repairs management team and the Customer Service Management Centre to ensure the effective triage repairs, ensuring the accurate allocation of repairs.
• Support the contracts manager with the delivery of designated servicing programmes, ensuring compliance requirements are met by all contractors.

What we need from you

• Experience working within contractor management, demonstrating an ability to achieve desired outcomes in a high pressure and continuously changing environment.
• Excellent customer focus.
• Ability to work independently and within a team environment.
• Excellent communication skills.
• Competent on Microsoft Office packages.
• Ability to meet deadlines and plan and deliver a range of different activities.

What we offer

• 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days).
• Chance to buy or sell holiday as part of our flexible benefits package.
• 3 additional paid Wellbeing days and 2 paid volunteering days.
• Generous matched pension scheme up to 12% and Life cover at 4x salary.
• Enhanced maternity/adoption pay.
• Enhanced paternity pay - 6 weeks full pay (after 26 weeks' service).
• Options for private medical insurance, dental insurance and critical illness cover.
• Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service.

We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values. This is a great opportunity to join the team as we progress through an exciting period of change at SNG. We pride ourselves on having a relaxed, supportive and forward-thinking culture, working collaboratively to achieve success.