At a Glance
- Tasks: Support customers through our retrofit programme and ensure clear communication throughout the process.
- Company: Join a forward-thinking organisation dedicated to enhancing customer experiences in housing.
- Benefits: Enjoy 25 days holiday, flexible benefits, and a generous pension scheme.
- Other info: Opportunities for personal growth and wellbeing initiatives available.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Experience in customer-focused roles and strong communication skills are essential.
The predicted salary is between 32000 - 37000 £ per year.
Salary: £32,000.00 – £37,000.00 per year
Location: Hurn office
Responsibilities
- Deliver the right outcome for our customer in a safe and timely way.
- Support our customers through our Homes and Place retrofit programme.
- Act as the main point of contact for the customer throughout the process, listening and understanding their needs and concerns, whilst keeping the Homes and Place Programme Lead updated with progress and any challenges faced.
- Ensure all information provided to customers is clear and consistent, to avoid any confusion or misunderstanding and to minimise any concerns they may have.
- Review and regularly maintain the customer engagement plan to ensure all information is accurate and up to date.
- Attend site meetings, events, appointments with customers, contractors or stakeholders as required.
- Work collaboratively with stakeholders to explore opportunities to transform our services and customer experience.
- Identify and elevate risks, issues, and dependencies as appropriate and propose solutions to resolve.
- Provide support enabling the team to produce regular briefing notes and reports.
Qualifications
- Solid experience within a busy customer‑focused role, ideally within the housing sector.
- Some understanding of building maintenance terminology.
- Understanding of retrofit and its impact on people living in their homes.
- The ability to manage your own workload.
- Strong communication skills.
- A full driving licence and car is required.
- Basic DBS check will be undertaken for the successful candidate.
Benefits
- 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
- Chance to buy or sell holiday as part of our flexible benefits package
- 3 additional wellbeing days and 2 paid volunteering days
- Generous matched pension scheme up to 12% and life cover at 4x salary
- Options for private medical insurance, dental insurance and critical illness cover
- Wellbeing discounts, including gym memberships and access to a 24/7 virtual GP service
Resident Liaison Officer - Retrofit Delivery in Christchurch employer: Sovereign Network Group
As a Resident Liaison Officer at our Hurn office, you will join a supportive and dynamic team dedicated to delivering exceptional customer service within the housing sector. We pride ourselves on fostering a collaborative work culture that prioritises employee wellbeing, offering generous benefits such as 25 days of holiday plus bank holidays, additional wellbeing days, and a robust pension scheme. With ample opportunities for professional growth and a commitment to transforming customer experiences, we are an excellent employer for those seeking meaningful and rewarding work.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer - Retrofit Delivery in Christchurch
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Sovereign Network Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Sovereign Network Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Resident Liaison Officer - Retrofit Delivery in Christchurch
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Sovereign Network Group:Your cover letter is your chance to shine! Tell us why you want to work at Sovereign Network Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Sovereign Network Group!
How to prepare for a job interview at Sovereign Network Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
