At a Glance
- Tasks: Manage community relationships and deliver top-notch housing services.
- Company: Join a growing team at Sovereign Network Group in Dorset.
- Benefits: Enjoy 25 days holiday, flexible benefits, and a generous pension scheme.
- Other info: Embrace a culture of inclusion and collaboration with excellent growth opportunities.
- Why this job: Make a real difference in your community while developing your career.
- Qualifications: Experience in housing management and strong communication skills required.
The predicted salary is between 32000 - 40000 £ per year.
Salary: £32,000.00 - £40,000.00 per year. We are growing in the Bournemouth, Christchurch and Poole area and we are recruiting for a Housing Officer to join our existing team of Housing, ASB and Scheme officers. Based from our Hurn Office 1 day a week, with extensive travel across the Dorset area. You'll manage your own diary with a mix of working from home, in the office and out with our customers, colleagues and partner agencies. We will be offering £32,000 - £40,000 depending on experience.
The role: As a Housing Officer, you'll be the visible and proactive presence within your community, working directly with residents, colleagues, and partners to deliver customer-focused services. You'll play a key role in tenancy, lease, and neighbourhood management, ensuring that our services are safe, compliant, and responsive.
Responsibilities
- Delivering excellent tenancy, leasehold, and neighbourhood management services across your locality
- Acting as a trusted point of contact for customers
- Building relationships with local authorities, community groups, and partner agencies
- Using data insights to improve services and ensure compliance with legislation and regulations
- Supporting neighbourhood improvements and shaping services based on the voice of our customers
- Maintaining accurate customer records and ensuring data is used responsibly
- Promoting SNG's values and culture of collaboration, safety, and inclusion
Qualifications
- Experience delivering tenancy, lease, or neighbourhood management services
- Strong communication and relationship-building skills, with the ability to influence and resolve complex issues
- A collaborative approach, working across teams and with external stakeholders
- Good knowledge of landlord services and the ability to apply this in practice
- A customer-first mindset, with a track record of achieving positive outcomes
- Confidence using digital tools to support service delivery
- A full driving licence and access to your own vehicle
Benefits
- 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
- Chance to buy or sell holiday as part of our flexible benefits package
- 3 additional wellbeing days and 2 paid volunteering days
- Generous matched pension scheme up to 12% and Life cover at 4x salary
- Enhanced maternity/paternity/adoption pay
- Options for private medical insurance, dental insurance and critical illness cover
- Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service
At Sovereign Network Group, we are committed to inclusion for all and creating a workplace where everyone can thrive. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Please note a Basic DBS check will be undertaken for the successful candidate.
Housing Officer in Christchurch employer: Sovereign Network Group
At Sovereign Network Group, we pride ourselves on being a leading housing provider in the South of England, dedicated to creating thriving communities and offering meaningful employment. As a Workday Platform Manager, you'll benefit from a supportive work culture that prioritises inclusion, professional growth, and employee wellbeing, alongside an attractive benefits package including generous holiday allowances and a matched pension scheme. Join us in making a real difference in people's lives while advancing your career in a forward-thinking environment.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Officer in Christchurch
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Sovereign Network Group, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Sovereign Network Group and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Housing Officer in Christchurch
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Sovereign Network Group and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Sovereign Network Group
✨Get to Know Public Sector Values
Before your interview with Sovereign Network Group, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Sovereign Network Group.
