At a Glance
- Tasks: Manage community relationships and deliver top-notch housing services.
- Company: Join a growing team at Sovereign Network Group in Dorset.
- Benefits: Enjoy 25 days holiday, flexible benefits, and a generous pension scheme.
- Other info: Embrace a culture of inclusion and collaboration with excellent growth opportunities.
- Why this job: Make a real difference in your community while developing your career.
- Qualifications: Experience in housing management and strong communication skills required.
The predicted salary is between 32000 - 40000 £ per year.
Salary: £32,000.00 - £40,000.00 per year. We are growing in the Bournemouth, Christchurch and Poole area and we are recruiting for a Housing Officer to join our existing team of Housing, ASB and Scheme officers. Based from our Hurn Office 1 day a week, with extensive travel across the Dorset area. You'll manage your own diary with a mix of working from home, in the office and out with our customers, colleagues and partner agencies. We will be offering £32,000 - £40,000 depending on experience.
The role: As a Housing Officer, you'll be the visible and proactive presence within your community, working directly with residents, colleagues, and partners to deliver customer-focused services. You'll play a key role in tenancy, lease, and neighbourhood management, ensuring that our services are safe, compliant, and responsive.
Responsibilities
- Delivering excellent tenancy, leasehold, and neighbourhood management services across your locality
- Acting as a trusted point of contact for customers
- Building relationships with local authorities, community groups, and partner agencies
- Using data insights to improve services and ensure compliance with legislation and regulations
- Supporting neighbourhood improvements and shaping services based on the voice of our customers
- Maintaining accurate customer records and ensuring data is used responsibly
- Promoting SNG's values and culture of collaboration, safety, and inclusion
Qualifications
- Experience delivering tenancy, lease, or neighbourhood management services
- Strong communication and relationship-building skills, with the ability to influence and resolve complex issues
- A collaborative approach, working across teams and with external stakeholders
- Good knowledge of landlord services and the ability to apply this in practice
- A customer-first mindset, with a track record of achieving positive outcomes
- Confidence using digital tools to support service delivery
- A full driving licence and access to your own vehicle
Benefits
- 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
- Chance to buy or sell holiday as part of our flexible benefits package
- 3 additional wellbeing days and 2 paid volunteering days
- Generous matched pension scheme up to 12% and Life cover at 4x salary
- Enhanced maternity/paternity/adoption pay
- Options for private medical insurance, dental insurance and critical illness cover
- Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service
At Sovereign Network Group, we are committed to inclusion for all and creating a workplace where everyone can thrive. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Please note a Basic DBS check will be undertaken for the successful candidate.
Housing Officer in Christchurch employer: Sovereign Network Group
At Sovereign Network Group, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that prioritises employee wellbeing and growth. With flexible working arrangements, generous benefits including enhanced leave options and a robust pension scheme, our Housing Officers play a vital role in the community while enjoying opportunities for professional development in the beautiful Dorset area.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Officer in Christchurch
✨Tip Number 1
Network like a pro! Get out there and connect with people in the housing sector. Attend local events, join community groups, or even hit up social media platforms like LinkedIn. The more people you know, the better your chances of landing that Housing Officer role.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers or colleagues, don’t be shy about sharing your experiences in tenancy and neighbourhood management. Use real-life examples to demonstrate how you've made a positive impact in previous roles.
✨Tip Number 3
Be proactive! If you see a job opening that catches your eye, don’t just wait for the application process. Reach out directly to the hiring manager or team members to express your interest and ask questions. It shows initiative and can set you apart from other candidates.
✨Tip Number 4
Utilise our website! We’ve got loads of resources and tips to help you prepare for interviews and ace those tricky questions. Plus, applying through our site gives you a better chance of being noticed by our recruitment team. So, what are you waiting for?
We think you need these skills to ace Housing Officer in Christchurch
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Housing Officer role. Highlight your experience in tenancy and neighbourhood management, and show us how your skills align with our values and the responsibilities outlined in the job description.
Showcase Your Communication Skills:As a Housing Officer, strong communication is key! Use your application to demonstrate your ability to build relationships and resolve issues. Share examples of how you've successfully engaged with customers or stakeholders in the past.
Be Data Savvy:We love candidates who can use data insights to improve services. In your application, mention any experience you have with data analysis or how you've used data to drive positive outcomes in previous roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Sovereign Network Group
✨Know Your Community
As a Housing Officer, you'll be working closely with residents and local authorities. Make sure you research the Bournemouth, Christchurch, and Poole area. Familiarise yourself with community issues, local services, and key stakeholders. This will show your commitment and understanding of the role.
✨Showcase Your Communication Skills
Strong communication is crucial for this position. Prepare examples of how you've effectively built relationships or resolved conflicts in the past. Be ready to discuss your approach to customer service and how you ensure a positive experience for residents.
✨Demonstrate Your Data Savvy
The job requires using data insights to improve services. Brush up on your knowledge of data management and compliance regulations. Be prepared to discuss how you've used data in previous roles to drive improvements or make informed decisions.
✨Emphasise Collaboration
This role involves working with various teams and external partners. Highlight your collaborative experiences and how you've successfully worked across different groups. Share specific examples that demonstrate your ability to influence and achieve positive outcomes through teamwork.
