At a Glance
- Tasks: Support customers in managing housing costs and ensure tenancy sustainability.
- Company: Join SNG, a leading Housing Association making a difference in communities.
- Benefits: Enjoy 25 days holiday, flexible benefits, and a generous pension scheme.
- Other info: Hybrid working model with opportunities for personal and professional growth.
- Why this job: Make a real impact by helping people secure affordable homes.
- Qualifications: Strong communication skills and experience in customer account management.
The predicted salary is between 25936 - 29000 £ per year.
SNG (Sovereign Network Group) is a large Housing Association, where we provide over 85,000 homes and invest in communities across the South, West and East of England, including London, as well as aiming to create thousands of new affordable homes every year.
We're looking for a Coordinator - Customer Accounts to join our dedicated income team in our Hurn hub (Christchurch) helping to ensure customers are supported to sustain their tenancies and manage their housing costs effectively. This is a hybrid working role, where you'll work from home and in the office 2 days per week.
The Role:
- Following up on failed payments or cancellations, arranging new payment solutions, and referring customers for additional support where needed.
- Managing housing benefit overpayments, universal credit verifications, and account reconciliations.
- Maintaining accurate records and ensuring financial data meets quality and compliance standards.
- Coordinating account processes such as setting up and adjusting direct debits, processing refunds, and managing garage licence accounts including chasing arrears.
- Working collaboratively with teams across Finance, Lettings, and Customer Accounts to ensure a consistent and compliant approach.
- Acting as a Data Steward to ensure accurate reporting and transparency across customer accounts.
- Supporting early intervention strategies for arrears prevention and tenancy sustainment.
What We're Looking For:
- Strong communication and problem-solving skills, with a customer-first mindset.
- Experience within housing, income, or customer account management.
- Knowledge of welfare benefits such as Universal Credit or Housing Benefit.
- Excellent administration and data management skills with strong attention to detail.
- Confident using IT systems and software to manage and analyse financial data.
We have some great benefits at SNG, including:
- 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
- Chance to buy or sell holiday as part of our flexible benefits package
- 3 additional wellbeing days and 2 paid volunteering days
- Generous matched pension scheme up to 12% and Life cover at 4x salary
- Enhanced maternity/paternity/adoption pay
- Options for private medical insurance, dental insurance and critical illness cover
- Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service
Our purpose is to provide good, affordable homes that are the foundation for a better life - and our vision is thriving communities, over generations. Working for us is so much more than just a job. Whatever your role, you'll help us provide homes and services for those who need them - and make a real difference to people's lives.
Housing Income & Customer Accounts Coordinator in Christchurch employer: Sovereign Network Group
Sovereign Network Group (SNG) is an exceptional employer, offering a supportive work culture that prioritises employee wellbeing and community impact. With a hybrid working model based in Christchurch, employees enjoy flexible arrangements, generous holiday allowances, and a comprehensive benefits package, including a matched pension scheme and additional wellbeing days. Joining SNG means being part of a dedicated team committed to providing affordable housing and making a meaningful difference in people's lives.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Income & Customer Accounts Coordinator in Christchurch
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work at SNG. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of Universal Credit and Housing Benefit. Show us you know your stuff and can handle customer accounts like a champ!
✨Tip Number 3
Practice your problem-solving skills with real-life scenarios. Think about how you'd handle failed payments or support customers in managing their housing costs effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Housing Income & Customer Accounts Coordinator in Christchurch
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Coordinator - Customer Accounts role. Highlight your experience in housing, income, or customer account management, and show us how your skills align with what we're looking for.
Show Off Your Communication Skills:Since strong communication is key for this role, give examples in your application of how you've effectively communicated with customers or colleagues in the past. We want to see that customer-first mindset in action!
Be Detail-Oriented:Attention to detail is crucial for managing financial data and records. In your application, mention any relevant experience you have with data management or compliance to demonstrate that you can keep things accurate and organised.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're keen on joining our team at SNG!
How to prepare for a job interview at Sovereign Network Group
✨Know Your Stuff
Make sure you brush up on your knowledge of housing benefits, Universal Credit, and customer account management. Being able to discuss these topics confidently will show that you're serious about the role and understand the challenges customers face.
✨Showcase Your Communication Skills
Since this role requires strong communication skills, prepare examples of how you've effectively communicated with customers or colleagues in the past. Think about times when you resolved issues or provided support, as these stories will highlight your customer-first mindset.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've tackled problems, especially related to financial data or customer accounts. Employers love to see candidates who can think on their feet and come up with practical solutions.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the team dynamics, the challenges they face, or the tools they use for data management. This not only shows your interest in the role but also helps you gauge if the company culture aligns with your values.
