At a Glance
- Tasks: Resolve complex housing queries and support customers through various channels.
- Company: Join a forward-thinking company committed to equality and diversity.
- Benefits: Enjoy 25 days holiday, flexible options, and generous pension contributions.
- Other info: Hybrid working model with excellent career growth opportunities.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in housing management and strong customer service skills required.
The predicted salary is between 33000 - 40000 £ per year.
Salary: £33,000.00 - £40,000.00 per year. We have an opportunity for a Housing Specialist to join our Customer Services Management Centre Team in our Hurn or Greenham office. This is a full time fixed term role until July 2027, with hybrid working (from home and in the office at least two days a week).
At Sovereign we shape our service around our customers making sure we deliver right first time. Our Housing Specialists take ownership of our more complex housing queries, investigating the issues for our customers and collaborating with colleagues to reach the best outcome. As a Housing Specialist, you will use your housing knowledge and customer service skills to resolve a range of tenancy management queries including safeguarding, anti-social behaviour and tenancy breaches. You will be supporting our customers by telephone, email and our digital channels, actively engaging with them to understand their issue and resolving it in a timely and appropriate way.
Responsibilities
- Take ownership of complex housing queries and investigate issues to reach the best outcome.
- Collaborate with colleagues and internal/external stakeholders to resolve issues.
- Resolve tenancy management queries including safeguarding, anti-social behaviour and tenancy breaches.
- Support customers by telephone, email and digital channels; actively engage to understand issues and resolve them promptly.
Qualifications
- Previous experience of delivering a range of housing management services.
- The ability to self-motivate and be highly organised.
- Experience of working collaboratively with internal and external stakeholders.
- The ability to use multiple computer systems.
- Previous experience of working with customers in a busy environment.
- The ability to problem solve and recognise when there is a risk.
About Us and Benefits
We are committed to Equality, Diversity and Inclusion and believe you can truly be yourself at SNG. We provide benefits including 25 days holiday + bank holidays (with an extra day each year up to 30 days), flexible holiday buy/sell, wellbeing days, volunteering days, generous pension up to 12%, life cover at 4x salary, private medical/dental/critical illness options, wellbeing discounts, and access to a 24/7 virtual GP service.
Please note: a Basic DBS check will be undertaken for the successful candidate.
Customer Specialist - Housing in Christchurch employer: Sovereign Network Group
At Sovereign, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises equality, diversity, and inclusion. Our Customer Specialists enjoy a range of benefits including generous holiday allowances, flexible working arrangements, and opportunities for personal growth, all while making a meaningful impact in the community through their work in housing management.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Specialist - Housing in Christchurch
✨Tip Number 1
Get to know the company! Research Sovereign and understand their values, especially around customer service and housing management. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! Since the role involves resolving complex housing queries, think of examples from your past experiences where you've successfully tackled similar challenges. Be ready to share these stories during your interview.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights about the company culture and the role. They might even give you tips on what the hiring managers are looking for!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and really want to be part of the Sovereign team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Specialist - Housing in Christchurch
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Housing Specialist role. Highlight your previous experience in housing management and customer service, showing us how you can take ownership of complex queries.
Showcase Your Skills:We want to see your problem-solving skills in action! Use specific examples from your past roles where you've successfully resolved tenancy management issues or collaborated with stakeholders to achieve a great outcome.
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your relevant experience and why you're a great fit for our team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Sovereign Network Group
✨Know Your Housing Stuff
Make sure you brush up on your housing management knowledge. Understand the key issues like safeguarding, anti-social behaviour, and tenancy breaches. Being able to discuss these topics confidently will show that you're ready to take ownership of complex queries.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you've successfully resolved customer issues. Highlight how you engaged with customers through different channels like phone, email, or digital platforms. This will demonstrate your ability to connect and communicate effectively.
✨Collaboration is Key
Think about times when you've worked with colleagues or external stakeholders to solve a problem. Be ready to share these experiences during the interview, as collaboration is crucial for resolving complex housing queries.
✨Stay Organised and Self-Motivated
Since this role requires you to manage multiple tasks, showcase your organisational skills. Talk about how you prioritise your workload and stay motivated, especially in a busy environment. This will reassure them that you can handle the demands of the job.
