At a Glance
- Tasks: Support customers in managing housing costs and ensure tenancy sustainability.
- Company: Join SNG, a leading Housing Association making a difference in communities.
- Benefits: Enjoy 25 days holiday, flexible benefits, and a generous pension scheme.
- Other info: Hybrid working model with excellent career growth opportunities.
- Why this job: Make a real impact on people's lives while developing your skills.
- Qualifications: Strong communication skills and experience in customer account management.
The predicted salary is between 25936 - 29000 £ per year.
locations: Hurn
time type: Full time
posted on: Posted 10 Days Ago
time left to apply: End Date: May 28, 2026 (2 days left to apply)
job requisition id: JR316
Salary: £25,936.00 - £29,000.00 Per year
SNG (Sovereign Network Group) is a large Housing Association, where we provide over 85,000 homes and invest in communities across the South, West and East of England, including London, as well as aiming to create thousands of new affordable homes every year.
We're looking for a Coordinator - Customer Accounts to join our dedicated income team in our Hurn hub (Christchurch) helping to ensure customers are supported to sustain their tenancies and manage their housing costs effectively. This is a hybrid working role, where you'll work from home and in the office 2 days per week.
The Role:
As a Coordinator - Customer Accounts, you'll play a key part in supporting the income service by providing administrative support to ensure collection of housing costs and promoting tenancy sustainability. Based from our Christchurch, Hurn office, you'll work from home and in the office 2 days per week.
What You'll Be Doing:
- Following up on failed payments or cancellations, arranging new payment solutions, and referring customers for additional support where needed.
- Managing housing benefit overpayments, universal credit verifications, and account reconciliations.
- Maintaining accurate records and ensuring financial data meets quality and compliance standards.
- Coordinating account processes such as setting up and adjusting direct debits, processing refunds, and managing garage licence accounts including chasing arrears.
- Working collaboratively with teams across Finance, Lettings, and Customer Accounts to ensure a consistent and compliant approach.
- Acting as a Data Steward to ensure accurate reporting and transparency across customer accounts.
- Supporting early intervention strategies for arrears prevention and tenancy sustainment.
What We're Looking For:
- Strong communication and problem-solving skills, with a customer-first mindset.
- Experience within housing, income, or customer account management.
- Knowledge of welfare benefits such as Universal Credit or Housing Benefit.
- Excellent administration and data management skills with strong attention to detail.
- Confident using IT systems and software to manage and analyse financial data.
We have some great benefits at SNG, including:
- 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
- Chance to buy or sell holiday as part of our flexible benefits package
- 3 additional wellbeing days and 2 paid volunteering days
- Generous matched pension scheme up to 12% and Life cover at 4x salary
- Enhanced maternity/paternity/adoption pay
- Options for private medical insurance, dental insurance and critical illness cover
- Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service
Our purpose is to provide good, affordable homes that are the foundation for a better life - and our vision is thriving communities, over generations. We provide over 85,000 homes and invest in communities across London, the South East, South West and East of England, as well as aiming to create thousands of new affordable homes every year. Working for us is so much more than just a job. Whatever your role, you'll help us provide homes and services for those who need them - and make a real difference to people's lives.
Coordinator - Customer Accounts in Christchurch employer: Sovereign Network Group
Sovereign Network Group (SNG) is an exceptional employer, offering a supportive work culture that prioritises employee wellbeing and community impact. With a hybrid working model based in Christchurch, employees enjoy flexible arrangements, generous holiday allowances, and comprehensive benefits including a matched pension scheme and enhanced family leave. Joining SNG means being part of a mission-driven team dedicated to providing affordable housing and making a meaningful difference in the lives of thousands across England.
StudySmarter Expert Advice🤫
We think this is how you could land Coordinator - Customer Accounts in Christchurch
✨Tip Number 1
Get to know the company! Research Sovereign Network Group and their mission. When you understand their values, you can tailor your conversations to show how you fit right in.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Coordinator - Customer Accounts role.
✨Tip Number 3
Prepare for the interview by practising common questions related to customer accounts and housing management. Use examples from your past experiences to demonstrate your skills and problem-solving abilities.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at SNG.
We think you need these skills to ace Coordinator - Customer Accounts in Christchurch
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Coordinator - Customer Accounts role. Highlight your experience in housing, income management, or customer accounts, and show us how your skills align with what we're looking for.
Show Off Your Communication Skills:Since strong communication is key for this role, give examples of how you've effectively communicated with customers or colleagues in the past. We want to see that you can handle conversations with a customer-first mindset!
Be Detail-Oriented:Attention to detail is crucial when managing financial data. In your application, mention any experiences where your meticulous nature helped prevent errors or improved processes. We love candidates who take pride in their work!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Sovereign Network Group
✨Know Your Stuff
Make sure you understand the role of a Coordinator - Customer Accounts inside out. Familiarise yourself with housing benefits, universal credit, and the importance of tenancy sustainability. This knowledge will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since strong communication is key for this role, prepare examples of how you've effectively communicated with customers or colleagues in the past. Think about times when you resolved issues or provided support, as these stories will demonstrate your customer-first mindset.
✨Be Ready to Problem-Solve
Expect questions that assess your problem-solving abilities. Prepare scenarios where you've had to think on your feet, especially in relation to managing accounts or resolving payment issues. Highlight your analytical skills and how you can apply them to ensure financial data accuracy.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, the challenges they face in customer accounts, or how they measure success in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
