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- Tasks: Negotiate payment arrangements and provide money advice to customers.
- Company: Join a supportive Customer Accounts team in Bristol.
- Benefits: Flexible working hours, competitive salary, and part-time role until June 2027.
- Other info: Great opportunity for career growth and community engagement.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in income management is a plus, but not essential.
The predicted salary is between 19459 - 23108 £ per year.
We have an opportunity for an Income Officer to join our Customer Accounts team in Bristol. This is a Part Time role working 22.5 hours per week, on a fixed term basis until June 2027. The starting salary is £19,459 - 23,108 depending on experience. Wednesday is the Teams day in the office, but we can be flexible with your working pattern between our working hours of 8.30am and 5.00pm.
The role: As an Income Officer you'll carry out a range of tasks including negotiating payment arrangements with customers, providing welfare benefit and money advice and preparing applications for court. You'll be on standby to visit customers in their home as well as occasionally attending court hearings.
Your responsibilities will include:
- Delivering a comprehensive rent & service charge collection service across the region
- Monitoring customer accounts for all tenures
- Managing end to end processes
- Engaging with external agencies including local authorities when needed
- Managing evictions
To be successful in this role you'll need:
- Experience in income management or debt recovery/collection is advantageous, but not essential
- Knowledge and experience of either social housing, home ownership or the private rented sector
- Excellent customer service skills
- A working knowledge of welfare benefits
- To be a self-starter with a proactive approach and possess the ability to work without close supervision
- To have effective decision-making skills, a diplomatic and confidential approach and the ability to prioritise a busy workload
As you'll need to travel in this role, having a car and full driving licence is essential. A DBS check will also be undertaken for the successful candidate.
Apply today to be considered!
Income Officer (Part Time) in Bristol employer: Sovereign Network Group
Contact Detail:
Sovereign Network Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Officer (Part Time) in Bristol
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with current employees at the company. You never know who might put in a good word for you!
✨Tip Number 2
Prepare for the interview by researching common questions for Income Officers. Think about your past experiences and how they relate to the role. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Show off your customer service skills during the interview. Be ready to share examples of how you've handled tricky situations or provided excellent support. This is key for the Income Officer role!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Income Officer (Part Time) in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Income Officer role. Highlight any relevant experience in income management or customer service, and don’t forget to mention your knowledge of welfare benefits. We want to see how you fit into our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're interested in the role and how your skills align with what we’re looking for. Be genuine and let your personality come through – we love to see that!
Showcase Your Skills: In your application, make sure to showcase your decision-making skills and proactive approach. Give examples of how you've managed workloads or resolved issues in the past. We’re keen to see how you can contribute to our Customer Accounts team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re serious about joining StudySmarter. We can’t wait to hear from you!
How to prepare for a job interview at Sovereign Network Group
✨Know Your Stuff
Make sure you brush up on your knowledge of income management and debt recovery. Familiarise yourself with the key responsibilities of the Income Officer role, especially around negotiating payment arrangements and understanding welfare benefits. This will show that you're genuinely interested and prepared.
✨Showcase Your Customer Service Skills
Since excellent customer service is crucial for this role, think of examples from your past experiences where you've successfully handled customer interactions. Be ready to discuss how you managed difficult situations or provided support, as this will highlight your suitability for the position.
✨Demonstrate Proactivity
As a self-starter, it's important to convey your proactive approach during the interview. Share instances where you've taken the initiative in previous roles, whether it was managing workloads independently or engaging with external agencies. This will illustrate your ability to work without close supervision.
✨Prepare for Practical Scenarios
Expect to be asked about real-life scenarios related to the role, such as how you would handle a customer who is struggling to pay their rent. Practising your responses to these types of questions can help you feel more confident and articulate during the interview.