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- Tasks: Deliver top-notch aftercare service and manage customer expectations.
- Company: Join a supportive team in a leading residential development company.
- Benefits: 25 days holiday, flexible benefits, generous pension scheme, and well-being discounts.
- Why this job: Make a real difference in customers' lives by ensuring their new homes are perfect.
- Qualifications: Strong customer service skills and a passion for helping others.
- Other info: Great opportunity for personal growth and to develop technical knowledge.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a proactive, customer-focused Aftercare Coordinator to deliver a high-quality aftercare service from property handover through to the end of the defects period. This is a great opportunity to join a supportive team, develop your technical knowledge, and help ensure our customers feel safe, informed, and well cared for in their new homes.
The role will involve ensuring all aspects of the aftercare process are carried out professionally and efficiently whilst providing the highest level of customer service. You will be the key link between customers, contractors, and internal teams - coordinating information, managing expectations, and driving the resolution of defect-related matters.
Responsibilities- Delivering a high-quality aftercare service throughout the defects period.
- Managing customer expectations and providing clear, consistent communication.
- Diagnosing and accurately recording defects using our systems.
- Liaising with contractors, employers' agents, and internal teams to progress and resolve issues.
- Coordinating emergency repairs and escalating when necessary.
- Feeding back defect trends and improvement opportunities to the Aftercare Team Manager.
- Supporting development teams and contributing to overall continuous improvement.
- Act as the first point of contact for all aftercare queries and defects-related complaints.
We are looking for someone who can bring a blend of customer service excellence, problem-solving, and technical awareness.
Essential- A strong customer-focused mindset, empathetic with a passion for helping people.
- Great communication skills and the ability to remain calm under pressure.
- Confidence in identifying and diagnosing defects or technical issues (or willingness to learn).
- Ability to build effective relationships with customers and stakeholders.
- Accuracy, attention to detail, and pride in delivering a high-quality service.
- A positive approach to overcoming challenges and improving ways of working.
- Experience using customer service or defect-management systems.
- Experience in a residential developer, housebuilder, or housing association environment.
- 25 Days Holiday (pro rata) + Bank Holidays (with an extra day every year up to 30 days)
- x3 paid well-being days
- Chance to buy or sell holiday as part of our flexible benefits package
- Generous company pension scheme, matched up to 12%
- Employee recognition scheme and well-being and lifestyle discounts
Coordinator - Aftercare in Bristol employer: Sovereign Network Group
Contact Detail:
Sovereign Network Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Coordinator - Aftercare in Bristol
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to aftercare coordination. Think about how you would handle customer queries or defect issues, and be ready to share your problem-solving skills.
✨Tip Number 3
Showcase your customer service skills during interviews. Share specific examples of how you've gone above and beyond for customers in the past. This will demonstrate your passion for helping people and your ability to manage expectations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our company.
We think you need these skills to ace Coordinator - Aftercare in Bristol
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your customer service skills and any relevant experience. We want to see how you can bring your unique flair to the Aftercare Coordinator role!
Showcase Your Communication Skills: Since great communication is key in this role, use your application to demonstrate how you effectively manage expectations and resolve issues. Share examples that show off your calmness under pressure!
Highlight Your Problem-Solving Abilities: We’re looking for someone who can diagnose defects and tackle challenges head-on. Use your application to share specific instances where you've successfully resolved problems or improved processes.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into the process smoothly. We can’t wait to hear from you!
How to prepare for a job interview at Sovereign Network Group
✨Know the Aftercare Process
Familiarise yourself with the aftercare process and the typical defects that can arise in new homes. This will help you demonstrate your understanding of the role and show that you're proactive about learning.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Highlight how you managed expectations and resolved issues, as this is crucial for the Aftercare Coordinator role.
✨Practice Clear Communication
Since communication is key in this role, practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable with explaining complex issues simply.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've successfully diagnosed and resolved problems. Be ready to discuss your thought process and how you approached each situation, as this will showcase your technical awareness and problem-solving skills.