At a Glance
- Tasks: Lead the Operations Support Team and ensure top-notch customer experience and compliance.
- Company: Join a forward-thinking company that values diversity and inclusion.
- Benefits: Enjoy 25 days holiday, well-being days, and a generous pension scheme.
- Other info: Flexible working options and opportunities for personal development.
- Why this job: Make a real impact by optimising operations and leading a dynamic team.
- Qualifications: Strong communication skills and experience in fast-paced service environments.
The predicted salary is between 34000 - 42000 £ per year.
Salary: £34,000 – £42,000 per year
Position: Operations Support Team Manager – permanent, full time (working from either Blandford or our Exeter Office).
About the role: Through inspirational and visible leadership, you will lead the Operational Support Team and own all aspects of support required for the area of the business including scheduling, administration and compliance coordination. You will coordinate all customer appointments for planned, responsive and compliance activities through to completion, ensuring regulatory obligations are met and customer experience is optimised.
Key Responsibilities
- Manage the Operations Support Team with a focus on articulating a clear vision, providing direction, and fostering a culture of accountability, high performance, and continuous improvement.
- Establish and maintain effectiveness by developing working relationships with all stakeholders, whilst observing SNG's policies, procedures, and ways of working.
- Ensure compliance processes and procedures are being followed accurately and ensuring a high level of understanding throughout the teams.
- Work collaboratively with senior leaders and their teams.
- Ensure compliance and consistency in delivery to support budget delivery and appropriate monitoring of expenditure and compliance support.
- Manage performance against agreed performance targets to ensure the best outcome for our customers.
- Promote a positive collaborative culture of building safety and compliance.
- Take personal responsibility for escalating any concerns to the Building Safety & Compliance team for consideration and/or investigation.
Requirements
- Excellent communication and interpersonal skills.
- Ability to interpret and use complex data and create insightful reporting to support business performance and regulatory compliance.
- Stakeholder management skills with demonstrable ability to engage and influence others to deliver the best outcomes.
- Ability to inspire, support and develop others to optimise their performance.
- Significant experience of operating within a large fast‑paced service environment handling a blended operation of both planned, reactive and compliance service demand.
- Knowledge and application of customer management systems.
- Evidence of excellent customer service achievements in a complex delivery environment.
- Ability to create honest communication and inclusive relationships to ensure people are motivated and feel they own and are accountable for their work.
Benefits
- 25 days holiday + bank holidays (with an extra day each year up to 30 days).
- Chance to buy or sell holiday as part of our flexible benefits package.
- 3 additional well‑being days and 2 paid volunteering days.
- Generous matched pension scheme up to 12% and life cover at 4× salary.
- Enhanced maternity/paternity/adoption pay options for private medical insurance, dental insurance and critical illness cover.
- Well‑being discounts, including gym memberships and access to a 24/7 virtual GP service.
We are committed to our Equality, Diversity and Inclusion strategy and believe you can truly be yourself at SNG.
Operations Support Team Manager-1 in Blandford Forum employer: Sovereign Network Group
At SNG, we pride ourselves on being an exceptional employer, offering a supportive and dynamic work environment in either Blandford or Exeter. Our commitment to employee well-being is reflected in our generous benefits package, including up to 30 days of holiday, enhanced family leave options, and a robust pension scheme. We foster a culture of continuous improvement and inclusivity, providing ample opportunities for professional growth and development while ensuring that every team member feels valued and empowered to contribute to our mission.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Support Team Manager-1 in Blandford Forum
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Operations Support Team Manager-1 at Sovereign Network Group!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Sovereign Network Group or be willing to refer you for that Operations Support Team Manager-1 position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Sovereign Network Group who’s on the lookout for their next Operations Support Team Manager-1 star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Operations Support Team Manager-1 role at Sovereign Network Group!
We think you need these skills to ace Operations Support Team Manager-1 in Blandford Forum
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Sovereign Network Group. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Sovereign Network Group
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Sovereign Network Group. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
