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- Tasks: Coordinate repairs and maintenance, manage schedules, and provide excellent customer service.
- Company: Join SNG, a dynamic team focused on providing quality affordable homes.
- Benefits: Flexible part-time hours, supportive culture, and opportunities for personal growth.
- Why this job: Be part of a team making a real difference in people's lives through property services.
- Qualifications: Experience in administration and strong customer service skills required.
- Other info: Exciting opportunity for career development in a collaborative environment.
The predicted salary is between 13 - 16 £ per hour.
Are you well organised and enjoy providing an excellent service to customers and colleagues? Do you enjoy working in a busy and varied role? We are currently looking for a Part Time Coordinator to join our fast paced operations support Team, working in our Property Services division in our Blandford Office on a 12 month Fixed Term Basis. The working hours will be 16 hours per week, with flexibility regarding days and hours.
About us: It’s an exciting time to join us as Sovereign have joined forces with Network Homes to form SNG. Together we provide over 85,000 homes and invest in communities across London and the South of England – our purpose being to provide quality affordable homes and places that people love for generations.
The Role: Your responsibilities will include receiving work orders and scheduling work diaries for trades employees completing repairs and maintenance works for our residents. You’ll enjoy liaising with trade staff and other repairs staff to make sure all appointment targets are met and liaise with residents about their scheduled repair and maintenance works.
- Responsible to deliver the right outcome for our customer
- Provide a first point of contact within your area for business partners
- Assist in complaint and query resolution
- To manage a diary and bookings schedule for the team
- Complete required administration tasks
- Seek opportunities to improve performance and offer solutions
- Establish and maintain own effectiveness by developing strong working relationships with team members, business stakeholders
What we look for:
- Solid experience in administration within a busy customer focused role
- Some understanding of building maintenance terminology preferred
- Experience of using several different computer systems
- Ability to manage your own work load
- Strong customer service focus & confident telephone manner
- The ability to think quickly and clearly and work well under pressure
- Empathy and a passion for helping people
As someone committed to customer service, you’ll work as part of our Property Team responsible for scheduling repairs and maintenance works to fit with the diaries of our trade staff and contractors.
Equality, Diversity and Inclusion: We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.
Opportunity: This is a great opportunity to join the team as we progress through an exciting period of change at SNG. We pride ourselves on having a relaxed, supportive and forward-thinking culture, working collaboratively to achieve success.
Coordinator - Property Services (Part Time Contract) in Blandford Forum employer: Sovereign Network Group
Contact Detail:
Sovereign Network Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Coordinator - Property Services (Part Time Contract) in Blandford Forum
✨Tip Number 1
Network, network, network! Reach out to people in the industry, attend local events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and understanding their values. Be ready to discuss how your skills align with their mission, especially in customer service and administration. Show them you’re not just another candidate, but someone who genuinely cares about their work.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to build your confidence. Focus on articulating your experiences clearly, especially those that highlight your organisational skills and customer service focus.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at SNG and contributing to our mission of providing quality affordable homes.
We think you need these skills to ace Coordinator - Property Services (Part Time Contract) in Blandford Forum
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in administration and customer service. We want to see how your skills match the role of a Coordinator in Property Services!
Show Off Your Organisational Skills: Since this role is all about managing diaries and scheduling, give us examples of how you've successfully organised tasks or projects in the past. We love seeing those organisational skills in action!
Be Personable: Remember, this role involves liaising with residents and trade staff. Use your application to showcase your friendly and confident communication style. We’re looking for someone who can connect with people easily!
Apply Through Our Website: Don’t forget to submit your application through our careers site! It’s the best way for us to receive your details and get you into the process smoothly. We can’t wait to hear from you!
How to prepare for a job interview at Sovereign Network Group
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Coordinator in Property Services. Familiarise yourself with terms related to building maintenance and the specific tasks mentioned in the job description. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is heavily focused on customer service, prepare examples from your past experiences where you've successfully resolved queries or complaints. Highlight your ability to empathise with customers and how you’ve gone the extra mile to ensure their satisfaction.
✨Demonstrate Your Organisational Skills
As a Coordinator, you'll need to manage diaries and schedules effectively. Be ready to discuss how you prioritise tasks and manage your workload in busy environments. You could even mention any tools or systems you’ve used to stay organised, which will show your proactive approach.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face, or how success is measured in this role. This not only shows your interest but also helps you gauge if the company culture aligns with your values.
