Sovereign Network Group is seeking a Customer Care Coordinator to join the Retrofit Delivery team in the UK, delivering an excellent customer experience across our retrofit programme and ensuring timely updates to customers.
You will act as the first point of contact for enquiries and complaints, perform initial triage, coordinate contractor visits and appointments, and collaborate with contractors, Resident Liaison Officers and technical teams to resolve issues and drive service improvements.
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Retrofit Customer Experience Coordinator in Basingstoke employer: Sovereign Network Group
At Sovereign Network Group, we pride ourselves on being an excellent employer, offering a supportive work culture where your health and safety is paramount. With competitive salaries, generous benefits including 25 days holiday plus bank holidays, and opportunities for personal growth, you will find meaningful work that truly makes a difference in the community. Join our dedicated team in Wiltshire and enjoy the unique advantage of a company van and fuel card, ensuring you can focus on delivering quality homes without financial worry.
