At a Glance
- Tasks: Lead digital inclusion projects to enhance community wellbeing and connectivity.
- Company: Join SNG, a leading housing group dedicated to improving lives across England.
- Benefits: Enjoy 25 days holiday, flexible benefits, and generous pension contributions.
- Other info: Hybrid role with opportunities for personal growth and a commitment to diversity and inclusion.
- Why this job: Make a real difference in communities while developing your skills in a supportive environment.
- Qualifications: Strong organisational skills and a passion for customer service; experience in digital inclusion is a plus.
The predicted salary is between 32000 - 37000 £ per year.
SNG (Sovereign Network Group) is one of the largest housing groups in England. We provide over 85,000 homes and invest in local areas across the South, West and East of England, including London, as well as building thousands of new low-cost homes every year.
We have an exciting opportunity for a Digital Inclusion Officer to join our team based either from our Basingstoke, Blandford or Christchurch office. This is a hybrid role working 2 days per week in the office, and is an exciting opportunity to be hugely influential in making our heart beat.
Our Thriving Communities strategy sets out our ambitious goals to improve the wellbeing and quality of life of our residents through an asset-based community development approach. In this role you'll develop excellent relationships with partners to deliver digital inclusion projects across SNG communities, ensuring we meet the aims of our corporate plan and Thriving Communities strategy.
Key responsibilities include:
- Developing new and improving existing digital inclusion initiatives
- Working with our customer support teams to make sure our digital inclusion offers can make the best and biggest impact for our customers
- Supporting the operational activities of our Digital Inclusion programmes across SNG communities
- Working with the Financial and Digital Inclusion Manager to continue to develop a full digital inclusion offer that supports our customers to either get online for the first time or do more online
- Reporting and analysing the impact of our programmes to help evaluate, assess value for money and inform future planning
A basic DBS check will also be undertaken for the successful candidate.
What we need from you:
- Experience in a similar role or from a background in housing or a role focussed on digital inclusion would be beneficial but isn't essential.
- Demonstrates excellent organisational and customer service skills
- Has the ability to build and maintain strong and productive relationships with a variety of stakeholders and partners
- Possesses a keen eye for data and questioning approach to work
- Has a reflective yet action focused nature with the ability to question and analyse data
- Shows a customer centric approach to your work - Customer is at the heart of everything we do
- Has strong IT skills, particularly Excel and Outlook
- Has strong communication skills and is able to build strong relationships with our internal teams.
We're open to learning about the different experiences you can bring to SNG, and would like to hear more about how your transferrable skills can support you in this role.
We have some great benefits at SNG, including:
- 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
- Chance to buy or sell holiday as part of our flexible benefits package
- 3 additional wellbeing days and 2 paid volunteering days
- Generous matched pension scheme up to 12% and Life cover at 4x salary
- Enhanced maternity/paternity/adoption pay
- Options for private medical insurance, dental insurance and critical illness cover
- Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service
At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.
Digital Inclusion Officer in Basingstoke employer: Sovereign Network Group
Sovereign Network Group is an exceptional employer, offering a supportive and inclusive work environment where employees can thrive. With a strong focus on employee wellbeing, generous benefits such as 25 days of holiday plus bank holidays, and opportunities for professional growth, SNG empowers its team to make a meaningful impact in the communities they serve. The hybrid working model allows for flexibility, making it an attractive workplace for those looking to balance their career with personal commitments.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Inclusion Officer in Basingstoke
✨Tip Number 1
Network like a pro! Reach out to people in the housing and digital inclusion sectors. Attend events, join online forums, and connect with folks on LinkedIn. The more people you know, the better your chances of landing that Digital Inclusion Officer role!
✨Tip Number 2
Show off your skills! Prepare a portfolio or a presentation that highlights your past projects related to digital inclusion. This will help you stand out during interviews and demonstrate your ability to make an impact at SNG.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family. Focus on articulating how your experience aligns with SNG's Thriving Communities strategy. The more comfortable you are, the more confident you'll be when it counts!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining SNG and contributing to our mission of improving the wellbeing of our communities.
We think you need these skills to ace Digital Inclusion Officer in Basingstoke
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Digital Inclusion Officer role. Highlight your relevant experience and skills that align with SNG's goals, especially around digital inclusion and community development.
Showcase Your Customer-Centric Approach:Since the customer is at the heart of everything we do, share examples of how you've put customers first in your previous roles. This will demonstrate that you understand our mission and values.
Be Data Savvy:We love a keen eye for data! If you've worked with data analysis or reporting before, make sure to mention it. Show us how you've used data to inform decisions or improve services in past roles.
Apply Through Our Website:We encourage you to apply directly through our careers site. It’s the best way for us to see your application and get to know you better. Plus, you can explore more about our values and what makes SNG a great place to work!
How to prepare for a job interview at Sovereign Network Group
✨Know Your Digital Inclusion Stuff
Make sure you brush up on digital inclusion initiatives and how they impact communities. Be ready to discuss any relevant projects you've worked on or ideas you have for improving digital access. This shows you're not just interested in the role, but also passionate about making a difference.
✨Show Off Your Relationship-Building Skills
Since this role involves working with various stakeholders, think of examples where you've successfully built relationships in previous roles. Whether it's with customers or partners, be prepared to share how you foster collaboration and communication.
✨Data is Your Best Friend
With a keen eye for data being essential, come prepared to discuss how you've used data to inform decisions in past roles. Bring examples of how you've analysed data to evaluate project success or improve services, as this will highlight your analytical skills.
✨Emphasise Your Customer-Centric Approach
Remember, the customer is at the heart of everything SNG does. Think of specific instances where you've put customers first in your work. Share how you’ve tailored services to meet their needs, as this will resonate well with the interviewers.
