At a Glance
- Tasks: Be the first point of contact for customers, resolving their queries with empathy and efficiency.
- Company: Join a supportive team in a friendly office environment in Basingstoke.
- Benefits: Starting salary of £25,878, hybrid working after 6 months, and career progression opportunities.
- Other info: Enjoy free tea and coffee in a light, spacious office with a subsidised café.
- Why this job: Make a real difference by helping customers and developing your skills in a dynamic role.
- Qualifications: Great customer service skills, resilience, and good computer literacy required.
The predicted salary is between 25878 - 25878 € per year.
Our Customer Service Advisors are at the centre of what we do. The team is the first point of contact for 140,000 of our customers. They rely on us to be there when they need support and you will be owning and resolving their queries.
Our current positions are for full time Customer Service Advisors working 37 hours a week. You will be working on a rota basis between 8.00am and 6.00pm Monday to Friday. The first 6 months will be based in our Basingstoke office then we can offer you hybrid working. We offer a starting salary of £25,878.
As you grow your skills in the Contact Services Team you will have the opportunity to be part of our progression programme which offers additional responsibility and training as well as an increase in salary.
What we look for:- Great customer service skills with the ability to actively listen.
- Resilience to handle complex and difficult calls.
- Good computer literacy, as multiple systems will be used while talking to customers.
- The ability to turn a problem into a solution.
- Empathy and a passion for helping people.
- The ability to connect and communicate with colleagues across the business.
- An understanding of home repairs is an advantage.
As a member of the Customer Services Team you will be part of an engaging, friendly and supportive working environment. Your Team Manager will be focused on bringing out the best in you, giving back what you put in. Our head office in Basing View, Basingstoke offers a great space to work in. We provide everything you need to start work in our light, spacious and friendly office environment. There is even free tea and coffee and a subsidised café!
Customer Services Advisor in Basingstoke employer: Sovereign Network Group
As a Customer Services Advisor, you will be part of a dynamic team that is the heartbeat of our organisation, providing essential support to 140,000 customers. Our Basingstoke office offers a vibrant and supportive work culture, with opportunities for professional growth through our progression programme, ensuring that your career development is as important to us as it is to you. Enjoy the benefits of hybrid working after six months, along with a friendly environment complete with free tea, coffee, and a subsidised café, making this an excellent place to thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Advisor in Basingstoke
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and culture. This will help you connect with the team and show that you're genuinely interested in being part of their Customer Services Team.
✨Tip Number 2
Practice your listening skills! Since you'll be dealing with complex queries, it’s crucial to demonstrate that you can actively listen and empathise with customers. Try role-playing scenarios with friends or family to sharpen those skills.
✨Tip Number 3
Show off your problem-solving abilities! Think of examples from your past experiences where you turned a tricky situation into a positive outcome. This will highlight your resilience and ability to find solutions under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re keen on joining us at StudySmarter and ready to take on the challenge of being a Customer Services Advisor.
We think you need these skills to ace Customer Services Advisor in Basingstoke
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've actively listened and resolved queries in the past, so share specific examples that showcase your skills!
Be Resilient and Empathetic:Our calls can be complex, so it's important to demonstrate your resilience and empathy in your written application. Let us know how you handle difficult situations and how you connect with customers on a personal level.
Highlight Your Computer Literacy:Since we use multiple systems while assisting our customers, it's crucial to mention your computer skills. Give us a brief overview of the tools and software you're familiar with, and how you've used them in previous roles.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you started on your journey with StudySmarter!
How to prepare for a job interview at Sovereign Network Group
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to discuss how you actively listen and resolve queries, as these are key traits they’re looking for. Think of examples from your past experiences where you’ve turned a problem into a solution.
✨Show Your Resilience
Prepare to talk about challenging situations you've faced in customer service. They want to see that you can handle complex calls with ease. Share specific instances where you remained calm under pressure and successfully resolved an issue.
✨Familiarise Yourself with Home Repairs
Since most customer queries revolve around repairs, having a basic understanding of common home issues will give you an edge. Do a bit of research on typical household problems and how they can be resolved, so you can speak confidently about them.
✨Emphasise Team Communication
Highlight your ability to connect and communicate with colleagues. They value teamwork, so think of examples where you collaborated effectively with others to enhance customer service. This will show that you’re not just focused on individual performance but also on contributing to the team.
